Collaborating with current and prospective customers in the Emergency Services to create and continually improve solutions, to resolve real world problems by giving access to the right information, at the right time in the right place. My current portfolio includes the Control Room where Guardian Command enhances and streamlines the way Control Rooms carry out their duties more effectively by giving the Control Operator the flexibility to perform their duties with the minimum of steps. Mobile Data, Incident Command and our Communications Gateway remain essential tools and I will be active in ensuring that the end to end solution continues to move forward and that customers can see a distinct advantage in operating multiple 3tc products. I am excited to be learning about the 3tc Incident Recording system and how it operates and an hugely excited to be developing a replacement Water Management solution that reduces the workflow complexity of previous systems and helps to alleviate the inherent latency within current ways of working.

Performed the role of Senior Account Manager working in the Public Safety arena principally in the UK . The role entailed the continued development of relationships with current and potential clients. The role involved the demonstration and sale of the Airbus SAFEcommand products. Specifically targeting the Public Safety market through liaison with and influence of key players within the sector through strong communication, presentation and relationship management skills ensuring the Airbus Defence and Space strategic intent is met.Duties include the management of the sales process from qualification to order intake and subsequent delivery through to invoicing including all proposals, commercial offers, and tenders whilst working with all necessary internal and external stakeholders. With responsibility to ensure all commercial offers and bids are both profitable and competitive with acceptable financial and contractual arrangements as well as the preparation and implementation of account plans for existing key accounts which address growth.

Public Safety Technical Product Manager with responsibility for the financial oversight of the OPEX budget. Consolidated the separate, often competing, Product Champion roles within one team allowing control to be established over the OPEX spend. The role has involved the retirement of legacy products and required the management of client expectations. Actively involved in the future direction of the product suite, which products will evolve and what direction they will take. Such product knowledge allows me to guide clients in the process of upgrading their deployed applications and replacing their legacy systems.

Organiser of the annual SAFECommand User Forum and it is my responsibility to ensure that as many clients as possible attend the event and that their expectations are met. The forum is a great opportunity for our clients to join with us to share information, experiences and to find out about future developments. It will also provide an excellent opportunity for them to network with their colleagues from across the industry. Close liaison is required with Public Safety Management, Marketing and Sales teams. I have delivered numerous presentations and demonstrations, over the last ten years, and also check the internal and third party presentations, to check that they are consistent with the overall message of the Forum.

One of the two Client Services Managers within Public Safety where I was involved in all aspects of Account Management including the completion of maintenance renewals ensuring high customer retention and increased product penetration. Client Services site visits also helped to develop relationships with product users and management at all levels of the business. I was responsible for managing the overall requirements relating to the provision of IT services and support for the existing client base within the Public Safety Business Unit, ensuring that policies are in place, and continual improvements prevail as part of the company's Quality Management System.