Brian H. Email & Phone Number

Achieve Commercial Project Sales KPI.Identify Project Opportunities (work closely with Commercial Dealers).Improve and Grow the Project Sales achievement for assigned Commercial Dealers.Manage the assigned Commercial Dealers effectively to generate the leads, follow up and close the sales opportunities.Create and execute strategic GTM plan and drive to meet and exceed the monthly and quarterly SALES QUOTA.Arrange / schedule appointments with current and active customers to introduce new products (esp. networking products) and to follow-up with them on any upcoming projects in their pipelines. Created market segmentations and segregations based on assigned customers list and Product Manager pipeline lists (e.g. High Purchaser is 70% Class A, 50/50% Purchaser is Class B and so on). Obtained valuable feedback information from various customers for quality improvement services and further actions after reviewed by the management.Communicate at all levels and conduct presentation for dealers.

Responsible to accurately, efficiently, and timely upload the file in the operational systems and according to relevant procedures, checklists, and service level agreements (freight).Work with designated trainer/QA to learn exactly the process and requirement of file upload.Ask Supervisor or designated trainer/QA for clarification any time you are unsure how to create the file.Ensure to follow the processes according to standard operating procedures (SOPs) and/or prescribed checklists (freight).Commercial Documents and Master BOL Audit (Freight).

Kota Damansara, Selangor, Malaysia

Serviced approximately more than 40 customers in F&B, Retail and Services businesses by installing irsPOS and irsFnB software in a variety of versions including Multi-store functions. Remote and on-site software support also was included as part of the daily job duties and responsibilities within the working hours (over 300 support cases, refer to the Projects section).Most of the POS hardware devices such as Receipt printers, Barcode printers, Weighing scale, Hand-held scanners and terminals including POS terminals were able to be configured by myself in a pair, trios or solo. Proficient in troubleshooting and finding root causes of the problems with proper tested solutions witnessed by my loyal customers. I have operated the CRM and was training briefly in Cloud POS as well such as ALAYA, Loyverse and Zeoniq.

Listed around 300 entries of properties in all property portals. Generate leads (minimum 1) from all property portals. Advertised on social media platforms to promote for RE/MAX, Nestfound Management and IWG. Created digital marketing campaigns & comparative market analysis for RE/MAX, Nestfound Management and IWG. Participated and promoted events organised by IWG or RE/MAX or Nestfound Management. Identified and developed new business opportunities to achieve Sales targets as determined by the Company. Generated lead referrals by scheduling appointments to invite them to attend the private presentations.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Email blasting using MailChimp from primary/secondary leads. Prepared quotations for AXA’s car insurance renewal. Downloaded listings for AIA existing policies & update in Google drive. Prepared and submit weekly tasks reports via WhatsApp. Installed and setup SQL Accounting software application on every linked desktop PC and its Firebird database server on Main PC. Captured every completed setup using a combination of Smartphone or Print Screen function in Windows OS and sends them to Technical Lead and team.

Provided Level 1 technical support. Developed automation in the Cloud scripts.Handled troubleshooting and maintenance as well as monitoring and deployment of AWS service components managed for clients.

Developed and enhanced Electronic Data Interchange (EDI) between BizTalk and SAP PI using SQL queries and C# programming language. Developed web pages (ASP.net).

Collected, created and delivered business user requirements accompanied with process flows, GUI layouts, data structures, reports and user manuals from clients’ requests. Guided a small group of junior programmers as well in (.Net).

Prepared and completed course outlines, lesson plans, short notes with illustrations including self assessment questions and course evaluations for Adobe Photoshop CS5 training course for the future. Created mock-up training for a classroom. Performed other administrative duties for training environment.

Started software engineering career path with Grand-Flo and ending with Open Adventure. Had developed many Windows/Web/Mobile Terminal software applications for various industries and customers.

Started actual ICT career working in the I.T operations division with Tesco and ending with PM Securities. Had learnt many tasks about stock broking and wholesale retail operations executing batch processes and providing level 1 desktop and PO S terminal support.

Master Of Business Administration - Mba, General Management

Bachelor Of Information Technology, Networking

Advanced Diploma In Computer Studies And Diploma In Computer Studies, Business Computing And Multimedia

Certificate In Business Studies, Business Administration And Management, General

Spm (O Levels), Arts