• Led the global rollout of Astea (IFS Field Service Product), driving ERP integration and system enhancements.• Led continuous improvement initiatives to optimize processes, increase efficiency, and adapt the ERP system to evolving business needs.• Drafted, audited, and managed business requirements for IFS code changes, ensuring quality standards and compliance.• Conducted GAP analysis to align acquisitions' technology platforms with the ERP stack, including proprietary software, Astea, and Oracle Financials.• Developed analytics and reporting to support business operations and strategic decision-making.• Integrated payroll solutions, third-party software, and GPS technology into the ERP framework for enhanced functionality.• Designed workflows to automate processes and streamline knowledge management across the organization.• Oversaw logistics setup and processes, including barcoding, pricing, and product cost configuration.• Managed the customer portal, providing access to quotations, service orders, and detailed reports.Previous Experience (Petroleum Equipment Service, acquired by BGIS):• Managed 32 technicians, leading service delivery, training, and support, achieving over $14 million in sales.• Directed the implementation of Salesforce Field Service Lightning for 40+ technicians and 30 back-office users.• Led business automation initiatives using Salesforce, including CPQ, Sales, Field Service Lightning, and Knowledge Management.• Developed software to optimize sales leads and performance metrics, enhancing service delivery outcomes.• Managed the transition to Astea by IFS, overseeing a global ERP rollout for over 400 back-office staff and 1,000 field service technicians, with a focus on training and service efficiency.

• Specializing in ERP implementations, system integrations, and business process consulting.• Strong focus on Salesforce and IFS products, delivering comprehensive solutions that optimize operations across the entire ERP ecosystem.• Expertise in integrating complex systems to ensure seamless data flow and alignment with organizational goals, enhancing productivity and driving business growth.• Consults with businesses to streamline processes, improve system functionality, and implement continuous improvement strategies.• Conducts GAP analyses and identifies opportunities for optimization to help clients leverage their technology investments effectively.• Ensures that ERP solutions are scalable, adaptable, and positioned for long-term success.

• Competently created software and tools to support the helpdesk team to ensure customer quality. • Managed the entire SharePoint system (Intranet and Extranet) for Wayne to include the creation of a knowledge base, and process flows to automate dispatching requests from external sources (Customers). • Managed the integrations with Oracle and Financials to streamline customer request input, leading to the reallocation of personnel and assets into other areas allowing us to improve software and hardware management.

• Led a team of 30 field service technicians, overseeing operations across 400 square miles of fiber optic infrastructure.• Expanded business growth by implementing strategic line extensions to increase service availability for residential customers.• Managed end-to-end construction projects, coordinating with third-party vendors to ensure timely completion and quality standards.• Trained technicians on safety protocols, equipment handling, and best practices to maintain high service quality and reduce downtime.