Brian Jacobs Email & Phone Number

Godfrey, IL, US

• Led the global rollout of Astea (IFS Field Service Product), driving ERP integration and system enhancements.
• Led continuous improvement initiatives to optimize processes, increase efficiency, and adapt the ERP system to evolving business needs.
• Drafted, audited, and managed business requirements for IFS code changes, ensuring quality standards and compliance.
• Conducted GAP analysis to align acquisitions' technology platforms with the ERP stack, including proprietary software, Astea, and Oracle Financials.
• Developed analytics and reporting to support business operations and strategic decision-making.
• Integrated payroll solutions, third-party software, and GPS technology into the ERP framework for enhanced functionality.

• Specializing in ERP implementations, system integrations, and business process consulting.
• Strong focus on Salesforce and IFS products, delivering comprehensive solutions that optimize operations across the entire ERP ecosystem.
• Expertise in integrating complex systems to ensure seamless data flow and alignment with organizational goals, enhancing productivity and driving business growth.
• Consults with businesses to streamline processes, improve system functionality, and implement continuous improvement strategies.
• Conducts GAP analyses and identifies opportunities for optimization to help clients leverage their technology investments effectively.
• Ensures that ERP solutions are scalable, adaptable, and positioned for long-term success.

Austin, Texas, United States

• Competently created software and tools to support the helpdesk team to ensure customer quality.
• Managed the entire SharePoint system (Intranet and Extranet) for Wayne to include the creation of a knowledge base, and process flows to automate dispatching requests from external sources (Customers).
• Managed the integrations with Oracle and Financials to streamline customer request input, leading to the reallocation of personnel and assets into other areas allowing us to improve software and hardware management.

• Led a team of 30 field service technicians, overseeing operations across 400 square miles of fiber optic infrastructure.
• Expanded business growth by implementing strategic line extensions to increase service availability for residential customers.
• Managed end-to-end construction projects, coordinating with third-party vendors to ensure timely completion and quality standards.
• Trained technicians on safety protocols, equipment handling, and best practices to maintain high service quality and reduce downtime.

Associate'S Degree, Computer Science

Diploma

Bachelor Of Business Administration - Bba, Business Administration, Management And Operations