Brian Johnson Email & Phone Number

Concord, Ca, Us

Concord, Ca

Concord, Ca

Primary helpdesk roleImaging work stations, set up, maintenance as well as user onboarding and support.

Moraga, Ca

• Worked with and Achieved Allworx Certified Professional (ACP)• Mastered O365 Administration for all company partners• Responsible for active directory, GPO, and ID creation / management for multiple partners• Managed work flow for 30+ vastly different company partners, with systems including Mac O/S, active directory accounts, and desktop management. • Continuing development of IT skills and abilities in a small scale environment while being responsible for a broader range of technical issues.

Developing and planning methods for computerizing variety of business tasks. · Responsible for repair and maintenance of desktop, laptop, and tablet computers· Providing support of IT networks, software and hardware. · Responsible for testing and installing firewall products for secure network use. · Monitored the email system and ensured anti-virus protection. · Maintain inventory lists of supplies, materials, and repair parts.· Facilitated training for technical staff and clients.; Assisted users with variety of computer concerns· Troubleshot PC hardware/software issues· Monitored internet usage and network stability· Oversaw the daily operation of computer systems, ensuring superior performance

• Assisted users with variety of computer concerns• Troubleshot PC hardware/software issues• Monitored internet usage and network stability• Oversaw the daily operation of computer systems, ensuring superior performance