Brian K. Email & Phone Number

Sequim, WA, US

Sequim, Washington, United States

First Fed is a local community bank on an exciting growth trajectory with 16 locations in 5 counties across Washington. We are committed to investing in our amazing team and technologies which enable better service of our customers and communities. In 2021, First Fed was recognized as a Best Workplace by Puget Sound Business Journal and a Best Bank by.

Bellingham, Washington Area

Top leading credit union institution in the Whatcom County region. With 9 local branches, WECU has built a member first, local first, community first reputation. WECU helps serve the members of Whatcom County with pride in it's 80 years of experience.* Second largest producing branch in Credit Union. Branch total transactions in 2020, 220K. Branch total.

Greater Seattle Area

• Managed $5+ million store sales and team performance for two years. Created and implemented sales plans and individual sales goals to drive 5% increase in 2017 and a 5% increase in 2018.
• Responsible for coaching and developing 20-25 associates (50-60 seasonally), driving a 15% increase in individual associate and manager selling results for daily, weekly and monthly KPI metrics.
• Created and implemented Sandler and Challenger sales training methods for associate and management selling expectations, increasing customer loyalty and satisfaction.
• Responsible for all store operations management, including workforce scheduling, inventory management, auditing payroll forecasting and shipping and receiving logistics. Managed full hiring and on-boarding cycle for.
• Responsible for tracking, responding and analyzing all customer feedback, sales history and data. Utilized Williams Sonoma CRM platform to locate sales leads and create outreach programs.

Seattle, Washington, United States

• Created and implemented storewide sales performance plans for fiscal years 2016 and 2017. Increasedstorewide sales performance, over previous years, in fiscal 2016 by 10%. Total annual sales in fiscal2016 was $900,000.
• Originated interior design sales consultation training program using interior design planning tools,selling expectations and customer service scenarios, role playing customer and associate engagementpolicies and.
• Created and managed weekly sales and training meetings covering all store and individual goals andresults. Monthly meetings covered supply chain management, inventory shrink percentages, assetmanagement, cross.
• Reported to district manager on progress of individual KPI productivity and personal growth anddevelopment. Generated on demand reporting, P&L, sales goal metrics performance, inventory levels,customer outreach results.
• Optimized NetSuite CRM platform. Used platform to identify customer outreach strategy andJune 2017 to April 2019 opportunities. Managed reporting within NetSuite to track all store sales performance.

Washington D.C. Metro Area

• Managed store with total annual sales of $3 million. Created and implemented storewide sales performance plans for fiscal 2014 and fiscal 2015. Increased storewide sales performance, over previous years, in both fiscal.
• Responsible for hiring talent in management and sales teams. Efforts including recruiting, hiring, and training of a sales team of 20 employees (50 employees seasonally). Implemented individual performance and training.
• Led weekly, monthly and quarterly sales meetings. Meetings covered sales, goal oriented figures, supply chain management, inventory shrink, asset management, cross team-communication and leadership training.
• Reported to district manager on progress of individual staff sales productivity and personal growth and development.

Arlington, VA

• Managed daily sales floor performance of all full time and part time sales associates. Set realistic S.M.A.R.T. goals based on KPI involving sales per hour, department/ product sold per hour, customer traffic.
• Managed and trained all new employees in Elfa closet organization design training program. Created daily sales goals for each Elfa trained employee, using specific KPI metrics to help increase overall sales performance.
• Selected to assist opening the new 10,000 sq. ft. Reston, Virginia store as Sales Manager/Trainer. Was responsible for all 20 new part time sales staff in training and daily sales goals. Led weekly sales meetings.

Washington D.C. Metro Area

• Assigned sales goals specific to annual ($1 million) and quarterly ($250-750K). Achieved total individual sales of $3.4 million for Fiscal 2008 through Fiscal 2011. Averaging $850,000 in a fiscal year.
• Developed long-term and repeat customers by selling complete solutions to customers and following up by telephone and email to ensure customer satisfaction.
• Implemented and demonstrated company standards in customer service by providing gracious, quick and efficient service with every customer transaction.
• Supported two new store openings, Annapolis, MD and Towson, MD. Was given responsibility of training new staff on all new IBM (POS) point of sales system and procedures, in accordance with management guidelines..

Arts Bachelor'S Degree, Photography

Studied Photography

B.A. Visual Arts, Photography

Studied Photography

High School Diploma