With a passion for transforming businesses through innovative solutions, I’m thrilled to step into my new role at Sutherland, where I’ll be leading B2B sales for our Digital Engineering Services division. At the intersection of technology and transformation, I focus on building meaningful client relationships, identifying strategic opportunities, and delivering tailored solutions that drive growth and efficiency.As part of Sutherland, a leader in business transformation, my responsibilities include:-Driving B2B sales initiatives for Digital Engineering Services, focusing on client needs in areas such as software engineering, data analytics, cloud computing, and product lifecycle management.-Developing and executing go-to-market strategies to expand our market presence and connect with organizations seeking to innovate their digital landscapes.-Collaborating closely with clients to understand their unique challenges and align our cutting-edge digital engineering solutions to meet their objectives.-Building and nurturing long-term partnerships that support clients’ digital transformation journeys, enhance operational efficiency, and promote sustainable growth.I’m dedicated to delivering value through solutions that empower businesses to adapt, grow, and excel in today’s digital economy. If you’re interested in discussing how Sutherland’s Digital Engineering Services can support your organization, let’s connect!

• Managed resource planning and business growth for up to 15,000 employees in the Communication, Media, and Entertainment vertical at Sutherland.• Delivered performance reviews to executive level team weekly, monthly, and quarterly, utilizing business knowledge to recommend transformation changes.• Achieved over $5 million in cost savings through project implementations last fiscal year.

• Managed Resource Planning and business growth for up to 10,000 employees at Sutherland globally.• Delivered performance reviews to executive team weekly, monthly, and quarterly, utilizing business knowledge to recommend transformation changes.• Achieved over $2 million in cost savings through project implementations last fiscal year.

• Managed Resource Planning and business growth for up to 1,000 employees globally.• Accountable for P&L of accounts up to 25 million in revenue.• Led Contract Negotiations with multiple clients and stakeholders.

• Supervised staff training, motivational programs, and adherence to personnel policies at Sutherland Global Services.• Assisted in developing call-handling strategies to enhance team performance and drive KPIs.• Trained Team Coaches in effective coaching techniques to improve overall team motivation and productivity.

• Led the creation of the overnight customer service e-mail team at Sutherland Global Services.• Implemented the overnight customer service chat team for enhanced customer support.• Responsible for coaching and developing employees to ensure team progression and success.

• Developed and implemented bottom performer training programs, enhancing employee performance and communication.• Monitored inbound calls, identified trends, and provided feedback to team managers for continuous improvement.• Enhanced new hire training processes to ensure seamless onboarding and knowledge transfer.

• Developed property maintenance plans for commercial and residential property owners in Rochester, New York Area.• Managed local contractors and served as project manager for larger projects to ensure stakeholder satisfaction.