Brian Klein Email & Phone Number

Cincinnati

• Participate in the software development lifecycle for new software applications.
• Assist in the review of IT project documentation for new or modified software applications.
• Review business requirements and design documents to develop test cases.
• Execute test cases to assure functionality meets the business needs.
• Assist with the preparation of the testing strategy to ensure effective testing of the functionality.
• Evaluate testing results and document testing issues in a quality assurance tracking system.

Implement and Support Attendance on Demand attendance tracking software.Troubleshoot and configure various types of time clocks.Answer support questions through phone and email communications.Work with Payroll Managers to insure the import of correct time card data.Create custom reports as needed.Work with Payroll Managers to define pay rules.Train new.

Support the migration of information from Desktop PCs to Tablet PCs.Instruct end user’s on how to set up the new laptop and docking station.Use SMS to remote into the user’s computer to assist them with creating Outlook profile.Troubleshoot issues with Microsoft Office.Work towards resolving issues with VPN connectivity.Troubleshoot routers and modems to.

Utilize customer service skills to take approximately 40 calls daily in a call center environment.Troubleshoot to determine hardware issues vs. software issues.Troubleshoot internet connections such as Dial Up and Broadband.Give PC setup instructions to end users with varying PC knowledge. Instruct end users on how to download various programs.Troubleshoot.

Utilize customer service skills to take 40-50 calls daily in a call center environment.Troubleshoot to determine hardware issues vs. software issues.Dispatch service technicians as needed for hardware issues.Troubleshoot and resolve software issues using an information database.Troubleshoot network devices such as, routers, hubs, switches.Resolve issues.

Manage approximately 10 hourly employees and monitor the facility’s day to day operations.Perform a number of HR functions such as conflict resolution, employee hiring, and yearly and monthly evaluations of employees in supervised areas.Conduct cycle counts every evening and adjust inventory if discrepancies are found.Track and log efficiencies in assigned.