Brian Lichty Email & Phone Number

Richfield, Oh

• Lead development projects from small to large for the e-commerce business unit through all phases including planning, analysis, design, implementation, launch and post-launch support. • Translate customer requirements into use cases, user stories, systems and workflow diagrams, and other deliverables to aid in the definition and development of the solution. • Collaborate frequently with technology delivery teams to ensure alignment on defined requirements, identify and remove… Show more • Lead development projects from small to large for the e-commerce business unit through all phases including planning, analysis, design, implementation, launch and post-launch support. • Translate customer requirements into use cases, user stories, systems and workflow diagrams, and other deliverables to aid in the definition and development of the solution. • Collaborate frequently with technology delivery teams to ensure alignment on defined requirements, identify and remove roadblocks, and monitor and report progress to project stakeholders.• Analyze product, customer and market data to identify new product opportunities and existing product enhancements, determine business value of features, and create and maintain product roadmap and backlog. • Build and maintain key relationships with internal and external stakeholders and third-party integrators. • Create post-launch documentation for new customer enrollment and training, customer support knowledge base systems, and the definition of support processes amongst integrators. • Participate in the creation and management of revenue goals for assigned products. • Deliver presentations with executives and third-party stakeholders to propose new projects, kick-off development, provide status updates, and discuss and resolve issues throughout project duration. Show less

• Develop and maintain relationships with customer accounts to help them drive incremental automotive parts' sales using our software products. • Educate customers on best practices for marketing e-commerce solutions to their end-users.• Track and maintain data for greater awareness departmentally of customer status.• Analyze trends and create territory reports to assist in product planning.

Consumer Credit Counseling Service, a division of Apprisen Financial Advocates, is the nation's oldest and largest credit counseling agency. As a non-profit organization, we’re proud to help consumers set and meet financial goals whether saving for a home, planning for retirement, or paying off debt. For more than a half-century, Consumer Credit Counseling Service (CCCS) has led the field of credit counseling and personal money management.

Master Of Business Administration (M.B.A.), Project Management Specialization

MBA with a specialization in Project Management. Completed Coursework includes: Foundations of Project Management, Advanced Topics.

Bachelors, Business Administration, Finance

Activities and Societies: Heidelberg College Wrestling