Brian Loeb Email & Phone Number

Cincinnati, Ohio, US

• Assessed and remediated IT infrastructure issues through the Windows-based network (server/workstations). Allocated resources to ensure stability and integrity while adhering to group policies for managing individual.
• Led the delivery of hardware and software upgrades to employee laptops including operating systems and applications.
• Identified, tested, and evaluated fixes by diagnosing desktop, application, networking, and infrastructure issues.
• Monitored security threats and updated anti-virus and firewall to network devices to safeguard data.
• Managed a Service Desk that received 40+ weekly tickets using the Zoho Desk ticket system.
• Shared expertise with departments to manage escalated issues while communicating and raising awareness of new processes.

New Brunswick, New Jersey, US

Provide second-level end user support for computer systems (software, hardware) and equipment (networked printers, end user peripherals). Troubleshoot problems and equipment repair and replacement. Provide support for on-site conference meetings (video conference, web meeting). Responsible for local coordination, installation and on-going support for.

Blue Ash, Ohio, US

• Serve as a primary point of contact for information technology asset management serving internal customers across a widespread geographic footprint.
• Manage logistics of incoming and outgoing IT shipments and maintain inventory of all equipment.
• Manage vendor relationship and coordinate with asset management partners for deployments and maintenance.
• Assist with setup, repair and deployment of laptops, desktops, iPads and printers.
• Develop, monitor, and enforce quality assurance and adherence to company policies and procedures.

Melville, NY, US

• Served as the face of the company during a major implementation of an enterprise-wide fleet of multi-function devices, oversaw the ongoing maintenance of devices after implementation, and provided proactive and.
• Key responsibilities and achievements include:
• Cultivated relationships with client stakeholders across multiple lines of business.
• Acted as the central point of contact between client and Canon, ensuring exceptional service.
• Developed a broad understanding of services and products, both hardware and software, to generate sales growth.
• Liaised between client information technology department and Canon developers to deliver customized software solutions based on client requirements.

Seattle, WA, US

• Delivered strategic and technical customer care experience including hardware and software implementation, training seminars, and ongoing remote support for regional and national customers in the transportation industry.
• Key responsibilities and achievements include:
• Planned, executed, and evaluated team and individual implementation campaigns with teams across the US.
• Performed multiple technical processes such as diagnosis and troubleshooting of onboard vehicle-based systems, user access maintenance and troubleshooting for end users, and coordinated upgrade and patching efforts.
• Prepared, customized, and executed full product training presentations for a wide range of customer audiences.