Brian Loeb Email & Phone Number

Cincinnati, Oh, Us

Cincinnati, Ohio, Us

Assessed and remediated IT infrastructure issues through the Windows-based network (server/workstations). Allocated resources to ensure stability and integrity while adhering to group policies for managing individual projects and requests.• Led the delivery of hardware and software upgrades to employee laptops including operating systems and applications.• Identified, tested, and evaluated fixes by diagnosing desktop, application, networking, and infrastructure issues.• Monitored security threats and updated anti-virus and firewall to network devices to safeguard data.• Managed a Service Desk that received 40+ weekly tickets using the Zoho Desk ticket system.• Shared expertise with departments to manage escalated issues while communicating and raising awareness of new processes.

New Brunswick, New Jersey, Us

Provide second-level end user support for computer systems (software, hardware) and equipment (networked printers, end user peripherals). Troubleshoot problems and equipment repair and replacement. Provide support for on-site conference meetings (video conference, web meeting). Responsible for local coordination, installation and on-going support for Windows desktops, laptops, and printers. Maintaining a standard image provided by the corporate office on user laptops, desktops and peripheral devices which may include smartphones, tablets and other handheld devices. Receive hardware, hardware disposal and software license tracking. Developed strong knowledge of MS Office/Office 365, Service Now, ITIL and Windows Active Directory. Performed remote troubleshooting including break-fix, and provided real-time, walk-up help desk support.

Blue Ash, Ohio, Us

▪ Serve as a primary point of contact for information technology asset management serving internal customers across a widespread geographic footprint.▪ Manage logistics of incoming and outgoing IT shipments and maintain inventory of all equipment.▪ Manage vendor relationship and coordinate with asset management partners for deployments and maintenance.▪ Assist with setup, repair and deployment of laptops, desktops, iPads and printers.▪ Develop, monitor, and enforce quality assurance and adherence to company policies and procedures.

Melville, Ny, Us

Served as the face of the company during a major implementation of an enterprise-wide fleet of multi-function devices, oversaw the ongoing maintenance of devices after implementation, and provided proactive and efficient responses to customer needs.▪ Key responsibilities and achievements include:▪ Cultivated relationships with client stakeholders across multiple lines of business.▪ Acted as the central point of contact between client and Canon, ensuring exceptional service.▪ Developed a broad understanding of services and products, both hardware and software, to generate sales growth.▪ Liaised between client information technology department and Canon developers to deliver customized software solutions based on client requirements.▪ Developed and delivered effective remote support model during work-from-home mandates as a result of COVID-19.

Seattle, Wa, Us

Delivered strategic and technical customer care experience including hardware and software implementation, training seminars, and ongoing remote support for regional and national customers in the transportation industry.▪ Key responsibilities and achievements include:▪ Planned, executed, and evaluated team and individual implementation campaigns with teams across the US.▪ Performed multiple technical processes such as diagnosis and troubleshooting of onboard vehicle-based systems, user access maintenance and troubleshooting for end users, and coordinated upgrade and patching efforts with customers.▪ Prepared, customized, and executed full product training presentations for a wide range of customer audiences.