Brian Long Email & Phone Number

Vancouver, Washington, United States

● Leadership of Product Development, Manufacturing Engineering, Quality Engineering, Project Management and Application Engineering activities and resources.● Implemented quality & efficiency improvements throughout two 75,000sq ft manufacturing facilities● Led new product development initiatives including successful new product launches● Improved engineering standards & implemented the use of OEM CAD models as standard practice● Developed and implemented appropriate quality tools & processes resulting in substantial improvements● Collaborated with third parties & supported the company’s expansion● Led a cultural change that allowed the company to embrace lean manufacturing and quality principles

Portland, Oregon Area

● Developed Electric Vehicle Service Plan to support customer transition to EV’s.● Maintained large client relationships by negotiating compensation to maintain satisfaction & avoid litigation.● Consultant for government and corporate customers allowing them to maximize fleet & business efficiency.● Minimized impact of recalls on fleet customers by developing effective service plans.● Manager for GM warranty service stations and warranty policy for non-dealer service centers.● GM West Region surpasses Ford in Fleet sales for first time in history due to best in class after sales support.

Pontiac, Mi

• Future Corvette product improvement through customer focused research and quality planning.• Organized and executed Porsche 911 vs. future Corvette benchmarking clinic to optimize drive quality.• Corvette program received countless awards for its performance including Motor Trend Car of the Year• Author of transmission dealer training and co-author Corvette owner’s manual.• Problem solving support and root cause analysis of over 1,000 vehicle complaints (8sp RWD).• Improved 8 speed transmission shift quality performance over 2 consecutive model years.• Reduced 8 Speed RWD warranty frequency over two consecutive model years.

Pontiac, Mi

• Process owner and author of standard work – Global Propulsion Systems Captured Test Fleet.• Extensive quality launch support for 2.8L XLDE diesel engine with collaboration from global partners• Authored with cross functional support- End of Test Teardown process to improve organizational learning.• Process development for Roush “On Road Vehicle Testing”.

Warren, Mi

• Executed program quality development plan for mid-size truck in design concept through production phases.• Provided customer focused product and design recommendations based on research and data.• Earned Motor Trend Truck of the Year Award for Chevrolet Colorado for 2 consecutive years.• Served as a Subject Matter Expert for all customer data sources (i.e., JD Power and Consumer Reports).• Increased GM Brazil knowledge of North American product requirements through coaching and training.• Managed and facilitated the execution of Program Quality Readiness Reviews (PQRR’s).

São Paulo Area, Brazil

• Executed program quality development plan for mid-size truck in design concept through production phases.• Provided customer focused product and design recommendations based on research and data.• Earned Motor Trend Truck of the Year Award for Chevrolet Colorado for 2 consecutive years.• Served as a Subject Matter Expert for all customer data sources (i.e., JD Power and Consumer Reports).• Increased GM Brazil knowledge of North American product requirements through coaching and training.• Managed and facilitated the execution of Program Quality Readiness Reviews (PQRR’s).

Warren, Michigan

• Supported the vehicle line executive team as the Subject Matter Expert of quality and provided recommendations to complex issues when designing products or developing solutions.• Managed 268 test fleet vehicles (issue resolution, resource coordination, retrofits, ride events).• Integrated best practices and field issue resolution into next generation products (future model years).• Managed and facilitated the execution of Program Quality Readiness Reviews (check points).

Flint, Michigan

• Supervised a team of 8 engineers during a new product launch: Silverado and Sierra HD.• Oversaw all incoming material quality and resolution of all in-plant supplier issues.• Analyzed data for product and process improvements (warranty, JD Powers, customer calls).• Championed for all Flint truck assembly warranty problem solving and sufficiency plans.• Solved problems with reliability team using Red-X methods (Statistical Methods).• Developed business cases for engineering change using internal and external data.• Represented Flint truck assembly plant at product engineering forums.• Implemented PCP and PFMEA and RPN reduction for 71 production operations.

Flint, Mi

• Supervised a team of 9 engineers on a commercial truck program (Kodiac/Topkick).• Managed all incoming material quality and resolution of all supplier issues.• Reduced supplier quality related production downtime by 51% over the previous year.• Analyzed external data for product and process improvements (warranty, JD Powers, field reports).• Reduced 2-months-in-service warranty costs 63% performing rigorous statistical analysis and driving resolution.• Managed relationships with large fleet customers to ensure product satisfaction and rapid response.• Empowered my engineering team to solve over 240 engineering and manufacturing issues.

Flint, Mi

• Solved over 43 quality and manufacturing problems using statistical methods in only 6 months.• Evaluated supplied parts to design layouts and math data requirements.• Engaged suppliers and engineers to develop quick, low-cost solutions.• Developed business cases for engineering change using internal data.• Built relationships with suppliers that lead to zero cost quality improvements.

Flint, Mi

• Supervised 22 UAW employees in a manufacturing environment.• Improved throughput by 6% and reduced union complaints by 85%.• Managed department quality and improved direct-run loss by 71%.• Promoted safe culture which resulted in zero recordable injuries.

Flint, Mi

• Supported manufacturing with time studies, line balancing and process improvements.• Ensured operations were compliant with ISO 9002 policies and procedures.• Directly responsible for $300,000 in cost savings via indirect material improvements.• Improved JD Power scores by 50% using concentration diagrams and visual management techniques.

- Project management support for the U.S. Department of Energy- Produced linear regression models for financial application & project management- Developed an electronic time keeping system in Microsoft Access- Created web sites and marketing materials for the Office of Environmental Management

Wilmington, De

- Was as assigned as Database Project Lead my freshmen year guiding senior level students - Developed a database for supplied parts on the Saturn LS program- Designed material handling structures, wrote facility work orders- Wrote and published training materials for line operations

Tri-County Area Of Delaware

- Designed, built and sold custom computer systems to residential and business customers- Technical support, training, web page production, and 24-hour service- Repaired & maintained office computer systems & Unix servers- Maintained Electronic Document Interchange (EDI) systems- Developed various data management systems to suit business requirements

Mba, Business Administration And Management, General

Bachelor Of Science - Bs, Industrial Engineering