Brian Luo Email and Phone Number

Oversees the development and execution of market consumer protection strategy by•aligning the market consumer protection program with the business strategy•evaluating performance against the metrics and creating new programs•developing timely and relevant communication tools and reports•directing development of processes and procedures to better manage risk within the market •coordinating with legal to develop gap analyses of new regulations and development of plans to… Show more Oversees the development and execution of market consumer protection strategy by•aligning the market consumer protection program with the business strategy•evaluating performance against the metrics and creating new programs•developing timely and relevant communication tools and reports•directing development of processes and procedures to better manage risk within the market •coordinating with legal to develop gap analyses of new regulations and development of plans to ensure compliance•consulting with Legal in the creation of new metrics, trend reports, and tracking tools •supporting Legal in creation of new training tools •collaborating with stakeholders worldwide regarding new and enhanced processes •and evaluating and measuring operational program processes in order to close compliance gaps and continually improve programs and servicesServes as the markets consumer protection subject matter expert by •understanding the long term compliance strategy and regulatory environment•working with the business to develop process for operating within the guidance provided by Legal •participating as speaker or panel member in external risk management conferences and committees •advising and collaborating with strategic planning teams to develop strategies to manage identified opportunities •monitoring adherence of promotions, advertisements and marketing initiatives to Legal guidance•and providing advice to international market leaders regarding key decisions required to achieve business objectivesOversees market compliance with corporate standards for consumer protection compliance by •evaluating key performance against indicators for market compliance programs •partnering with Legal and internal audit to determine audits•reviewing audit findings from internal and external audits of market •coordinating with Legal to respond to regulatory investigations and examinations Show less

a) Leading the team to keep regular communication with customers, and get the customer’s most updated requirements. b) Summarize and analyze suppliers’ performance regularly, report to department General Manager and customers.c) Guiding the team to monitor suppliers and factories’ compliance status, mainly on preparation for audits, and corrective actions, and provide suggestions to them during follow up process. d) Update internal training program and procedure; provide refreshment… Show more a) Leading the team to keep regular communication with customers, and get the customer’s most updated requirements. b) Summarize and analyze suppliers’ performance regularly, report to department General Manager and customers.c) Guiding the team to monitor suppliers and factories’ compliance status, mainly on preparation for audits, and corrective actions, and provide suggestions to them during follow up process. d) Update internal training program and procedure; provide refreshment trainings to team members and merchandisers, and also suppliers and factories. e) Review and enhance audit tools and methodology to improve standard of audit operation.f) Facilitate internal and external meetings, participating customers’ meetings and activities regularly, discussing on our cooperation program and future plans. g) Establish compliance audit tool (including audit checklist and report format) according to customer’s requirement. h) Main clients in charge: Wal-Mart, Michael's Stores, Pet Smart, Joann Stores, etc. Show less

a) Conduct compliance audit in client’s suppliers (factories) – including social responsibility and C-TPAT. b) Input audit information into company Web tool and utilizing web tool to perform job activitiesc) Utilize and advise improvements to the overall social compliance programd) Responsible for shadowing new auditors and clients’ auditorse) Report directly to Compliance Supervisorf) Area: Whole China g) Involved Industries: Garment, Textile, Toys, Cosmetics… Show more a) Conduct compliance audit in client’s suppliers (factories) – including social responsibility and C-TPAT. b) Input audit information into company Web tool and utilizing web tool to perform job activitiesc) Utilize and advise improvements to the overall social compliance programd) Responsible for shadowing new auditors and clients’ auditorse) Report directly to Compliance Supervisorf) Area: Whole China g) Involved Industries: Garment, Textile, Toys, Cosmetics, Accessories, Electronics Products, Furniture, etch) Clientele: Coca Cola, Costco, Ann Taylor, Carrefour, K-mart, Sears, Bebe Store, Avon, Esprit, etc Show less