Brian Markham Email & Phone Number

Draper, Utah, United States

Lead administrator for AWD/Chorus workflow automation application. Responsible for working with business to design solutions to meet their needs. I designed, built and maintained automated workflow solutions(using in-App tool, HTML, Javascript, SQL, JSON.

Draper, Utah, United States

Working with Call Center and Back Office teams to document procedures and processes and create guides and other user materials to aid agents in their day-to-day work. Also, worked with Data Analysis teams and management to pull Data from various applications and data warehousing and built reporting to help with work and employee planning/management.

Draper, Utah, United States

Led a team of technical writers to create process and procedure documentation for the business as they were transitioning to a new Customer Management system (HOGAN). Worked with agents and processors to understand their roles and day-to-day processes and then documented them.

Clearfield, Utah, United States

Primary Assembly manual Writer. Including design of manuals, creating illustrations from CAD program, and writing step by step assembly instructions. Was also responsible for creation and updating of warning labels and similar to ensure that they met government standards. The job required working with Engineering teams and with user groups to gather information on how to best present assembly instructions.

Provo, Utah, United States

Responsible for Creation of User Guides. Designed and led UAT testing for product and new functionality before being added to the product. Responsible for creation and upkeep of copy on company website and other material.