As a General Manager. I lead a team of over 50 associates to deliver outstanding guest service, operational efficiency, and sales growth. I have over 20 years of guest-related experience in the retail industry, working with diverse and dynamic organizations such as Michaels Stores and Petco.My core competencies include leadership development, guest service management, and marketing analytics. I am passionate about creating a positive and supportive work environment for my associates, empowering them to achieve their personal and professional goals. I also leverage data-driven insights to optimize marketing strategies, customer loyalty, and store performance. My mission is to leave a legacy of business excellence and customer satisfaction at Ollie's.