Provided Center oversight and management of IT/OT to ensure efficient/effective Cyber Security of infrastructure. Implemented IT improvements using Industry 4.0 digital solutions, enabled adoption of operational and tactical IT through applications / data / networks. Participated in regularly scheduled Cyber Operations meetings, Business Capability Execution briefs, Industrial Functional Review Board briefs, and other multi-base wide strategic meetings in order to effectively manage and improve network and other IT/OT capabilities. Lead internal meetings and managed small internal group in implementing the data environment for the OT architecture.

Provided Tier 1 and Tier 2 IT support to non-technical internal users through desk side support services over the phone, remotely, and in-person. Responded to support requests from end users and walked individuals through basic troubleshooting tasks. Completion of individual support ticket requests on TeamDynamix involving desktop hardware, software, network, and multimedia resources. Configured hardware, devices, and software to set up workstations for college faculty and staff. Explained technical information in clear terms to non-technical individuals to promote better understanding. Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems.Performed risk analyses to identify appropriate security countermeasures and developed plans to safeguard computer files and college endpoints against modification, destruction, or disclosure. Gained experience in ForeScout to visualize network devices on campus and analyzed important information regarding devices distributed across the campus environment. Used Tenable.io to scan endpoints, analyze data, and mitigate potential exploits of vulnerabilities on scanned endpoints.