Brian Miller Email & Phone Number

Carlsbad, CA, US

San Diego, California

San Diego, California

Carlsbad, CA

• Lead daily developer briefings reviewing team progress towards completion of IT projects and goals
• Implemented new help desk practices to evenly distribute incoming work to the team and better document resolutions leading to 90% of tickets being resolved the same day
• Designed and developed sales application that directs each salesperson which leads to contact that day for active sales campaigns resulting in a doubling of outbound calls made by sales staff. Directly integrates with.
• Working closely with Product Development and Marketing assisted in the design and development of several websites focused on providing industry leading training to clients via online activity tracking and streaming.
• Working with the Director of IT designed a new CRM system for clients that deviates from the traditional transactional based method of doing business and focuses on relational lead generation. Designed and implemented.

Carlsbad, CA

• Conversion of existing website from old ASP/VB6 technology to the new Microsoft.NET language
• Designed and developed a suite of applications to support online registration of events, seat assignment, badge printing and registration moving the company from a paper only process into the digital realm freeing.
• Designed and developed the primary system the company uses to ship products to clients. Integrates with Microsoft Dynamics GP to process monthly contracts and generate XML shipping documents that are then transmitted.
• Designed and developed a website that utilizes Bing Maps to geographically identify where our premium clients are located in the nation. Clients utilize the various search methods allowed on the website to locate other.
• Designed and developed the company’s first blast email systems allowing the graphic design, list generation and scheduling of emails to our clients
• Designed and developed website that allows clients to personalize online digital marketing flyers by uploading their photo and other company related information. On the back of these flyers clients could also design.

Carlsbad, CA

• Managed operating systems, application patching, backup applications and antivirus software for workstations, laptops and servers
• Performed installations, vendor oversight, technical support, troubleshooting and maintenance of network LAN/WAN equipment in multiple office locations
• Managed installation, troubleshooting and backup scheduling of Goldmine CRM
• Initiated disaster recovery plan when original building suffered fire and water damage. Moved all computer and networking equipment to newly purchased building over the course of 2 days with zero loss of data, no.

Carlsbad, CA

• Assembled computer components, installed operating systems and desktop software per client submitted build orders
• Handled delivery of server and computer equipment to client facilities
• Provided on-site and over the phone technical support to clients in San Diego county

Vista, CA

• Analyzed and resolved hardware and software computer problems for ad designers and provided training to new employees
• Assisted network engineer with installation and maintenance of Novell servers and network communications between facilities

Vista, CA

• Using Multi-Ad Creator and Adobe Photoshop designed advertisements for clients to be published in weekly magazine
• Reviewed advertisements that were designed by other shifts to check for quality and accuracy

Oceanside, California, United States

Vista, California, United States

Education record

SQL Server Administration

Education record

General Ed. / IT / Graphic Design & 3D Animation coursework