Brian Murray Email & Phone Number

Quincy, Ma

Responsible for a team ensuring all payments into Granite for all services provided (Telco, Alarms, Broadband, GRID, CABS, Wireless) are posted correctly to accounts and are error free. Responsible for collections for all services in Canada and US. Responsible for Bankruptcies, Credit reviews, Credit extensions. Work with Legal department on all settlements and work with IT to promote change in processes as company continues to grow.

Framingham, Ma

Responsible for acquiring and supporting all mobile devices from the major carriers (AT&T, Verizon, Sprint and T-Mobile), Management of wireless inventory, and analyzing / paying all wireless invoices.

Responsible for large business customer claim escalations and resolutions across the U.S, including, identification of billing issues and resolutions, identifying and creating staff referrals and documenting resolutions

Managed all phases of processing large business customer invoices for payment across the United States. Responsibilities included analyzing local and access traffic, creating and resolving high profile disputes between Verizon and wholesale customers, research on contracts, state and federal tariff’s, and FCC regulations to meet monthly metrics

Boston, Ma

National Wholesale Collections Supervisor, Led team of 14-28 service representatives responsible for wholesale customer collections across the U.S. Responsibilities included scheduling, payroll, attendance, training, LAN/IT, systems access and ID’s, assigning workload, disciplinary action, grievance procedure, midyear/year end reviews, coaching and representative motivation.

Hyannis And Taunton, Ma

Team Leader in charge of sales and customer service / satisfaction for Hyannis and Taunton offices. Managed 30 - 60+ associates including developing and coaching service representatives to attain corporate commitments. Communicated corporate strategy and goals using motivational techniques. Handled escalations for problem resolution. Implemented strategic initiatives of the business plan.

Bachelor'S Degree, Economics

Education record