Brian Rector Email & Phone Number

Knoxville, Tennessee, United States

• Onsite and remote client interaction• Design IT solutions to meet client requirements andcompany standards• Implement and troubleshoot on premise networking(wired and wireless) solutions• Deploy and troubleshoot security and firewall basedsolutions• Design and troubleshoot cloud based solutions• Implement and support backup solutions; onpremise and cloud based• Deploy and support various applications, as neededby clients

Knoxville, Tennessee

• Onsite and remote client interaction• Design IT solutions to meet client requirements andcompany standards• Implement and troubleshoot on premise networking(wired and wireless) solutions• Deploy and troubleshoot security and firewall basedsolutions• Design and troubleshoot cloud based solutions• Implement and support backup solutions; onpremise and cloud based• Deploy and support various applications, as neededby clients

Knoxville, Tennessee Area

• User account creation and management• Administor Active Directory, Office 365, OpenDNS, Zix secure email, Reflexion email filtering, hosted and on-site servers, VMWare, Hyper-V, Citrix, ESET anti-virus, NAS hardware and software, fileshares including DFS, Labtech, Connectwise• Assist in client specific software upgrades• On-site support for clients• Computer configuration and deployment• Tier 1 on call rotation one week a month• Maintained 95% positive customer feedback on completed tickets• Completed on average 11 tickets per day with a goal of 8.5

• User account creation and management • Monitored security, and recommended/implemented solutions • Performed user management functions and security for enterprise-wide applications (Medea, Broadway, DFP, Media Pulse, Everbridge, Identity Manager, Citrix, Box, Concur) • Administration of Active Directory and Office 365• Ensure proper security protocols are followed for Sarbanes Oxley compliance and quarterly audits• Implemented solutions to cut cost and increase productivity• Administration of servers: file share creation, permissions, check for and unlock files, file restoration• Consolidated/transferred file server shares to NAS• Assisted/participated in the creation of the disaster recovery plan• Trained co-workers and support desk

Provide support for high-speed cable modems. Assist in setup of accounts. Troubleshoot desktop connectivity issues.

Install and configure computer hardware components, printers, operating systems and standard software applications for Apple Macintosh and Windows 9x/NT/2000/XP systems following standard installation procedures. Move and setup computer hardware, assist in inter-office moves or re-assignment of computer hardware, transport computers for offsite repair and pickup new hardware. Respond to calls for assistance at user workstations. Troubleshoot hardware and operating system related issues for Macintosh and Windows 9x/NT/2000/XP systems. Install and Configure client network software for access to Network Servers and Internet.

Care for all Apple products on campus (computers, monitors, printers, servers, etc.): maintain, install, upgrade, troubleshoot, network, repair, budget, etc. Administrate routing, file shares, print shares and user accounts on Macintosh and Microsoft NT servers. Administrate a Windows NT lab using firewire for video editing. Back-ups and maintenance on NT and Macintosh servers.

Associates Of Arts In Computer Science, Computer Science

Education record