- Providing Salesforce and Oracle Cloud Express quotation support to global Sales Engineering team- Prime for all Quote export templates, using Conga Composer- Prime for Salesforce Opportunity/Quote Approval Rules- Compile feature requests and issues from Sales team and work with Salesforce developers to provide solutions- Salesforce co-system administrator

- Manage bi-weekly release of Provisioning & Quotation Sales tools, based on Salesforce.com CRM platform and CPQ (Configure-Price-Quote) plug-in from FPX. These tools support the complete GENBAND product line, including support and services products.- Provide multiple roles including: Technical Project Manager, Team Leader, S/W Architect, S/W Developer, and Quality Assurance.- Manage sales tool feature development- Define feature requirements based on user feedback to improve sales tool performance and functionality.- Co-ordinate feature development with sales tool platform provider (FPX)- Develop comprehensive test plans, manage tester, and also perform testing- Implement account-specific proposal templates in MS Excel, Word formats (e.g. Bell Canada)- Identify and resolve performance issues- Manage trouble tickets including assignment, resolution, and testing- Interpret product engineering rules and translate into UI template for sales tool- Tools Liaison with Sales Operations and Quote Approvers

Managing sales tools project to enhance feature set.Developed features for web-based Sales Engineering (SE) configuration tool, written in VS 2005/VB/ASP.NET 2.0/SQL, including: SIP Lines, Trunk Transit, Carrier/Enterprise.Developed features for Windows-based SE provisioning and quotation tool, written in VB6 and MS Access, including: Carrier/Enterprise markets, Call Servers, Media Gateways, OEM, Installed Base, and Engineering Notes (generated in MS Word from VB6).Led project meetings and kept track of gating issues.Co-ordinated requirements and feedback capture from Sales EngineersImproved sustainability of tool by rewriting several portions of code.Tested team members' new tool features and provided detailed feedback and solutions.

Developed features for web-based Sales Engineering (SE) configuration tool, written in VS 2005/VB/ASP.NET 2.0/SQL, including: SIP Lines, Trunk Transit, Carrier/Enterprise.Developed features for Windows-based SE provisioning and quotation tool, written in VB6 and MS Access, including: Carrier/Enterprise markets, Call Servers, Media Gateways, OEM, Installed Base, and Engineering Notes (generated in MS Word from VB6).Led project meetings and kept track of gating issues.Co-ordinated requirements and feedback capture from Sales EngineersImproved sustainability of tool by rewriting several portions of code.Tested team members' new tool features and provided detailed feedback and solutions.

Developed a web-based user interface (VB.NET/ASP/Javascript) to support screen customization of a product that tracks photocopier usage. This project involved significant use of image processing software.This project required: analysis of broad requirements, design, implementation and testing of the web application that creates and edits the file block containing images and text used by the CopitrakTM product.Environment/Languages: Windows 98/2000, Visual Basic 6, Visual Basic.NET, ASP.NET, JAVA, JavaScript, HTML, IIS, Victor image processing library