Brian Shaw Email & Phone Number

Springfield, Virginia

I started out as a phone operator processing customer orders for cab services. I quickly became a dispatcher which I dispatched orders to the cab drivers and handled customer service issues. I became the owners personal assistant which had many duties which included secretarial and administrative duties, I was trained to perform the billing for the many personal, corporate, and government accounts we had. I was the overnight dispatcher and supervisor for over 2 years. Then I became the Assistant Manager where I became one of the primary contacts for all of our accounts to include Fairfax County Schools and Department of Family Services, We transport over 100 special need students to private schools for Fairfax County. I coordinate the transportation, assign permanent drivers to the runs, I route the trips and determine which students can ride together. I also do all the billing and invoicing for all of our accounts. I handle driver needs for our fleet of 125 cabs. I respond to customer complaints, and I supervise all of our dispatchers and phone operators. In 2007 I left to work with the American Red Cross and I returned in 2011 to avoid being laid off when the organization was restructuring.

Manassas Virginia

All of the 7 Red Cross Chapters in the National Capital Area became 1 regional Chapter named the National Capital Region. When this took place there was a lot of restructuring. I was moved from Quantico to our office in Manassas where I became a Volunteer Engagement Coordinator. I was in charge of recruiting volunteers, holding new volunteer orientations, placing volunteers based on their interest, and scheduled training the volunteers needed for their volunteer position. Additionally I was in charge of our Youth Corps where I was in charge of scheduling events and activities for our Youth Volunteers. I also held blood services orientations for our blood services department. I did this until March 2011 when I left the organization as paid staff as I knew my position was one that was going to be cut during restructuring. I still volunteer with the organization as a Disaster Services Volunteer

Quantico Marine Corps Base

I was responsible for all of the Programs & Services we offered on Quantico Marine Corps Base. I was in charge of staffing our office on the base. I held briefings to all the many Marine Units to include a monthly Welcome Aboard briefing. We provided assistance to Service Members and their families to include emergency messaging and case work. As a Unit Lead I reported to the base commander and attended weekly command meetings. One of our main duties on the base was to deliver & verify emergency messages to unit commands when their was a family emergency (death or illness of a service members family member). This assisted commanders in determining if emergency leave is warranted. We would do casework to provide financial assistance to assist service members in getting home when emergency leave was granted. I was also responsible for running the volunteer program on the base which provided a volunteer work force to the many units on the base to include all the departments at the Quantico Naval Clinic. I also was tasked to manage the summer youth volunteer program which placed teen volunteers at the many areas on the base such as the pool, stables, golf course, marina. provost marshalls office, naval clinic, and the Red Cross office. Due to the success of the youth program on the base I was tasked to manage the Youth Corps for our Prince William Chapter. I managed the Youth Corps both as a paid staff and volunteer. I coordinated events and activities for our youth volunteers. I also started Red Cross clubs at 5 high schools in Prince William County VA