ServiceNow is a purpose-driven company, and we are making work, work better for people guides everything we do.• Execute against and maintain thorough program & comms plans, as well as define and execute risk management plans• Coordinate discovery and adoption of new tools and processes that help ensure efficient & scalable workflows for the TMT Industries team• Identify evolving gaps and emerging needs in skills, process capabilities, and capacity to support sustained long-term business growth• Coordinate large cross-functional project teams driving program through to resolution• Develop end-to-end project management processes with focus on: define project scope, proactive risk/issue/constraint management, integration & coordination of various digital team plans/deliverables• Proactive communication style, with an emphasis on maintaining alignment with core program executive sponsors, business stakeholders and internal partners• Effectively and efficiently manage changes against personnel hiring goals and project schedules, as well as lead the assessment of impact on the larger portfolio of programs

• Lead cross functional teams to ensure that key business initiatives were delivered on time and produce the desired results. • Provided transformational leadership within the team including developing a departmental playbook and training team members. • Provided reliably exceptional results to internal and external stakeholders. • Served as a go-to person for team members across the organization to assist with deal success. • Conducted deep dive analysis and presentations to CxO audiences regarding complex marketing activities, goals, and opportunities.

• Founder & CEO of a digital marketing agency.• Lead the sales team to penetrate accounts, expand deal sizes, and grow top line revenue.• Program Manager for solution/product development and GTM implementations.• Built and trained staff on the SOPs required to successfully operate the business and deliver exceptional customer focused solutions.• Speaker and trainer• Virtual CMO for diverse client base

• Oversaw the day-to-day operations to support the business startup, growth and ongoing financial health. • Accountable for business strategy and primary client acquisition strategies. • Focused on planning and goal-setting, evidence driven decision making and directing the operations of the company in support of its goals. • Provide project management for all key company initiatives. • Lead development of marketing plan and execution. • Responsible for contracting and service provider management.

• Responsible for general management, account growth and service delivery for agency clients.• Accountable for identifying and implementing opportunities for new sales plays.• Accountable for deal shaping, scoping and contracting for new accounts.• Accountable for GTM strategist and brining new services to market.• Implemented the use of quarterly and annual planning cycles, MBOs, and data models to drive organizational improvement.• Responsible for management of key personnel.

Program Manager, Managed Services | 2012 – 2017• Responsible for Program Management within the MSP division. • Accountable for onboarding new MSP clients and growing account revenue.• Developed and managed all processes and implementations across department objectives.• Collaborated with cross functional teams simultaneously on mission critical projects. • Built and reported on KPIs to develop forward thinking strategies driving new efficiencies and higher quality execution of projects with available resources. • Key process builder for execution of internal and external initiatives. Project Manager III, Application Development and Managed Services divisions | 2007 - 2011• Concurrently managed multiple projects in a high velocity environment balancing resources, scope, budget, risk and reporting. • Managed projects in the governmental, educational, and enterprise spaces. • Extensive Agile application development. • Partner management and contracting.• Client management with emphasis on land and expand approaches to account growth.• Recipient of multiple employee recognition awards.