Brian Shaw Email & Phone Number

Asheville, NC, US

• ServiceNow is a purpose-driven company, and we are making work, work better for people guides everything we do.
• Execute against and maintain thorough program & comms plans, as well as define and execute risk management plans
• Coordinate discovery and adoption of new tools and processes that help ensure efficient & scalable workflows for the TMT Industries team
• Identify evolving gaps and emerging needs in skills, process capabilities, and capacity to support sustained long-term business growth
• Coordinate large cross-functional project teams driving program through to resolution
• Develop end-to-end project management processes with focus on: define project scope, proactive risk/issue/constraint management, integration & coordination of various digital team plans/deliverables

United States

• Lead cross functional teams to ensure that key business initiatives were delivered on time and produce the desired results.
• Provided transformational leadership within the team including developing a departmental playbook and training team members.
• Provided reliably exceptional results to internal and external stakeholders.
• Served as a go-to person for team members across the organization to assist with deal success.
• Conducted deep dive analysis and presentations to CxO audiences regarding complex marketing activities, goals, and opportunities.

Brevard, NC

• Founder & CEO of a digital marketing agency.
• Lead the sales team to penetrate accounts, expand deal sizes, and grow top line revenue.
• Program Manager for solution/product development and GTM implementations.
• Built and trained staff on the SOPs required to successfully operate the business and deliver exceptional customer focused solutions.
• Speaker and trainer
• Virtual CMO for diverse client base

Greater Seattle Area

• Oversaw the day-to-day operations to support the business startup, growth and ongoing financial health.
• Accountable for business strategy and primary client acquisition strategies.
• Focused on planning and goal-setting, evidence driven decision making and directing the operations of the company in support of its goals.
• Provide project management for all key company initiatives.
• Lead development of marketing plan and execution.
• Responsible for contracting and service provider management.

Asheville, North Carolina Area

• Responsible for general management, account growth and service delivery for agency clients.
• Accountable for identifying and implementing opportunities for new sales plays.
• Accountable for deal shaping, scoping and contracting for new accounts.
• Accountable for GTM strategist and brining new services to market.
• Implemented the use of quarterly and annual planning cycles, MBOs, and data models to drive organizational improvement.
• Responsible for management of key personnel.

• Program Manager, Managed Services | 2012 – 2017
• Responsible for Program Management within the MSP division.
• Accountable for onboarding new MSP clients and growing account revenue.
• Developed and managed all processes and implementations across department objectives.
• Collaborated with cross functional teams simultaneously on mission critical projects.
• Built and reported on KPIs to develop forward thinking strategies driving new efficiencies and higher quality execution of projects with available resources.