Brian Steele Email and Phone Number
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Product Line Leader within Dell Digital supporting the Dell Technologies Services organization to deliver an exceptional customer experience via the dell.com/support website. As a Product Line Leader, I am responsible for the following areas of dell.com/support: - Search - customer and agent defined search experience to provide results that are the most relevant based on their search query. - SEO - optimizing external search engines to provide dell content and web pages to customers who start their journey outside of dell.com/support. - Content - Provides customers specific access to all content for a specific Dell Product in an organized and meaningful way to help the customer find what they are looking for - Knowledge Graph - a new area of focus, but one that will create Instant Context to optimize the user experience by creating deeper connections within our data driven largely by a standardized taxonomy and ontology.Key Outcomes :The main objective of my team, which includes both Product Management and Engineering team members, is to provide the most accurate and relevant documentation (drivers, manuals, articles, threads, product pages, flat content, application pages, etc.) to the customer whether they are within the site or coming in from an external search engine. Overall: - 15+ years of experience in driving technology and customer value through IT project implementations across global cross functional teams with a specific focus on Services/Support - Extremely passionate and highly dedicated to drive project success while having fun doing it! - Data and analytics driven and fact-based decision maker to ensure customer first approach
Dell Technologies
View- Website:
- delltechnologies.com
- Employees:
- 270292
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Director Of Product ManagementDell Technologies May 2021 - PresentHopkinton, Massachusetts, United StatesProduct Line Leader within Dell Digital supporting the Dell Technologies Services organization to deliver an exceptional customer experience via the dell.com/support website.
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Senior Consultant - Csat EvangelistDell Technologies Feb 2020 - May 2021Hopkinton, Massachusetts, United StatesResponsible for understanding trends and ultimately improving CSAT across the Self Service Experience (includes both Tech Support & Order Experience) to meet the quarterly and yearly goal commitments. This includes managing the deliverables and success of the CSAT Acceleration project.
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Senior Consultant Strategy OperationsDell Technologies Mar 2019 - Feb 2020Hopkinton, Massachusetts, United StatesStrategist/Planning Lead for the Online team within Dell Digital - responsible for the demand intake & sizing process working with both the business tech strategy team and the Online architects and leadership team.
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It Business Relationship ManagerDell Jun 2017 - Mar 2019IT Business Relationship Manager supporting Dell EMC Global Services organization. My Scope of Work: - Business Relationships: Business Partner to Dell EMC Services Business stakeholders - Planning: Lead role for capturing new capabilities and demand prioritization across a transformational program to redefine the Customer Support experience. My specific focus is continuing to evolve our Online Support capabilities. - Execution: Tactical Product Owner for Online Support to ensure on- time and on-budget implementations. - Knowledge: Considered an expert (more than 11 years experience) across the capability & technology stack of the Online experience.
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Principal Business ConsultantEmc May 2006 - Jun 2017
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Summer InternEmc May 2005 - Aug 2005
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AccountantDeutsche Nickel America 1999 - 2004
Brian Steele Skills
Brian Steele Education Details
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Information Technology -
Management Engineering
Frequently Asked Questions about Brian Steele
What company does Brian Steele work for?
Brian Steele works for Dell Technologies
What is Brian Steele's role at the current company?
Brian Steele's current role is Director of Product Management at Dell Technologies.
What is Brian Steele's email address?
Brian Steele's email address is br****@****ell.com
What is Brian Steele's direct phone number?
Brian Steele's direct phone number is +177457*****
What schools did Brian Steele attend?
Brian Steele attended Worcester Polytechnic Institute, Worcester Polytechnic Institute.
What are some of Brian Steele's interests?
Brian Steele has interest in Business System Analyst, Knowledge Centered Support (Kcs), Poject Management, Knowledge Management.
What skills is Brian Steele known for?
Brian Steele has skills like Business Requirements, Functional Design, Business Process, Data Analysis, Oracle Sql, Agile Methodologies, Scrum, Requirements Analysis, Project Management, Business Analysis, Oracle, Enterprise Architecture.
Who are Brian Steele's colleagues?
Brian Steele's colleagues are Rob Rance, Diego Pretto, Angel Carreras, Ryan Lin, Supratim Nag, Tony Jennings, Clay Wahl.
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Brian Steele
Suwanee, Ga4mac.com, iriworldwide.com, anheuser-busch.com, coca-cola.com4 +131457XXXXX
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Brian Steele
Wellesley Hills, Ma5gryphonnetworks.com, dunkinbrands.com, nuance.com, alumni.duke.edu, gmail.com3 +178173XXXXX
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Brian Steele
Seasoned Leader In Generative Ai & Data Science | Driving Innovation And Excellence In Cloud Solutions | Transforming Businesses Through Strategic Ai ImplementationNixa, Mo6nixa.com, gmail.com, sprconsultingllc.com, gmail.com, pragmaticworks.com, 3cloudsolutions.com2 +141786XXXXX
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Brian Steele
Washington Dc-Baltimore Area2vt.edu, midcapfinancial.com
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