Brian Steele Email & Phone Number

Product Line Leader within Dell Digital supporting the Dell Technologies Services organization to deliver an exceptional customer experience via the dell.com/support website. As a Product Line Leader, I am responsible for the following areas of dell.com/support: - Search - customer and agent defined search experience to provide results that are the most relevant based on their search query. - SEO - optimizing external search engines to provide dell content and web pages to customers who start their journey outside of dell.com/support. - Content - Provides customers specific access to all content for a specific Dell Product in an organized and meaningful way to help the customer find what they are looking for - Knowledge Graph - a new area of focus, but one that will create Instant Context to optimize the user experience by creating deeper connections within our data driven largely by a standardized taxonomy and ontology.Key Outcomes :The main objective of my team, which includes both Product Management and Engineering team members, is to provide the most accurate and relevant documentation (drivers, manuals, articles, threads, product pages, flat content, application pages, etc.) to the customer whether they are within the site or coming in from an external search engine. Overall: - 15+ years of experience in driving technology and customer value through IT project implementations across global cross functional teams with a specific focus on Services/Support - Extremely passionate and highly dedicated to drive project success while having fun doing it! - Data and analytics driven and fact-based decision maker to ensure customer first approach

Listed skills include Business Requirements, Functional Design, Business Process, Data Analysis, and 24 others.