Brian Stroh Email & Phone Number

Monroe, Ga, Us

Georgia, United States

Colorado And Georgia

• Collaborated with product owners to define scope and objectives for new products or features.• Created detailed project plans including timelines, resource requirements, and milestones.• Ensured compliance with industry best practices such as Agile Methodology and SCRUM principles.• Developed and implemented strategies to improve software development processes.• Conducted regular code reviews to identify coding issues that could lead to security vulnerabilities or poor application performance.• Led cross-functional teams through all stages of the software development life cycle.• Collaborated with business partners across various departments to develop customized learning solutions.

Colorado And Georgia

• Implemented innovative customer satisfaction strategies, increasing loyalty by 20% • Streamlined department workflows, enhancing process efficiency by 35% • Led recruitment and development of a high-performance team, improving productivity by 40% • Achieved cost reductions while maintaining quality, saving the company $250,000 annually • Enhanced VoIP system performance through meticulous maintenance and upgrades • Implemented advanced security measures, significantly reducing potential threats • Trained staff on voice technologies, improving team skill set and service quality • Developed troubleshooting guides, reducing resolution times for complex issues by 30% • Improved customer service by developing new strategies, resulting in a 15% increase in satisfaction • Designed and executed test plans for new products, ensuring 100% functionality before release • Resolving complex technical issues, enhancing product reliability and customer trust • Coordinated staff activities, ensuring adherence to policies and maximizing efficiency• Developed and implemented training programs, increasing team productivity by 25% • Initiated customer service improvements, resulting in a 10% increase in customer satisfaction

Colorado, United States

• Managed multiple projects simultaneously by setting deadlines, assigning tasks and tracking progress.• Developed designs specifically to market to certain clients, aligning designs with clients' tastes and preferences.• Brainstormed innovative deliverables to encompass client vision and key design principles.• Developed creative solutions to complex design challenges while working collaboratively with other designers and stakeholders.• Streamlined design processes and workflows to improve project turnaround times and client satisfaction.• Collaborated closely with clients to understand project requirements and deliver customized design solutions.• Worked closely with cross-functional teams to align design with overall business goals and objectives.• Adapted quickly to changing project requirements and priorities, delivering creative solutions under tight deadlines.

Georgia, United States

• Performed maintenance on VoIP equipment to ensure optimal performance levels.• Provided technical support for VoIP phone systems, including installation and configuration of hardware and software components.• Implemented security measures such as encryption protocols or access control lists.• Assisted in developing strategies for improving customer service levels through process improvements or technological enhancements.• Trained personnel on the proper use of voice technologies.• Resolved escalated issues that required advanced troubleshooting techniques.• Troubleshot complex voice-related issues such as latency, jitter, packet loss, echo, noise, and call quality.• Diagnosed and resolved problems with digital PBXs, VoIP gateways, routers, firewalls, and other related hardware.• Created scripts for automating common tasks associated with managing voice networks.• Developed documentation for various processes related to VoIP technologies.

Colorado, United States

• Implemented security measures such as encryption protocols or access control lists.• Trained personnel on the proper use of voice technologies.• Maintained detailed records of all customer interactions within a ticket tracking system.• Assisted in developing strategies for improving customer service levels through process improvements or technological enhancements.• Designed test plans for assessing the functionality of new products prior to release.• Troubleshot complex voice-related issues such as latency, jitter, packet loss, echo, noise, and call quality.• Diagnosed and resolved problems with digital PBXs, VoIP gateways, routers, firewalls, and other related hardware.• Worked closely with vendors to resolve product defects or compatibility issues.• Resolved escalated issues that required advanced troubleshooting techniques.

Michigan, United States

• Trained new employees on company policies, procedures and work ethics.• Delegated tasks to team members according to individual strengths.• Developed innovative strategies to maximize organizational efficiency.• Initiated creative solutions to resolve customer complaints and issues.• Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.• Oversaw the training of new employees on job responsibilities and expectations.• Tracked company inventory and noted item shortages for future product orders.• Provided technical support to team members in order to assist them in completing tasks more efficiently.• Prepared reports to summarize operational results and financial performance.• Motivated employees to reach highest professional potential.

Auburn Hills, Michigan

• Motivating other to be a highly effective team and leading by example.• Interview, hire, and train employees.• Set priorities, goals and objectives.• Day to day support, personal conflicts, issues, ticket resolution.• Annual reviews and Budgeting.• Several technology projects, documentation review.• Monitored staff to effectively produce best efforts.

Broomfield Hills, Michigan

• Educated and supported branch managers• Loan Underwriting• Trained employees• Set priorities, goals and objectives• Day to day support, personal conflicts, issues, ticket resolution• Redesigned processes for efficiency

Few Retail Stores In Oakland County Michigan

• Day to day support, personal conflicts, issues, ticket resolution• Annual reviews and Budgeting• Forecasting ﴾food and supply orders and building maintenance﴿• Customer support, care and conflict resolution• Interview, hire, and train employees

Bachelor’S Degree, Major: Bachelor Of Science, Business Management , Minor: Accounting/It, Gpa 3.58

Associate’S Degree, Major: Business Management , Minor: Accounting/It, Gpa 3.88