Brian Tomaszewski Email & Phone Number

La Habra, Ca, Us

Responsibilities and duties included: • Helpdesk call and ticket handling • Remote & on-site customer assistance • Configuration of workstations for office staff • Asset procurement, receiving, preparation, and deployment including the following: o Windows laptops o Chromebooks o Macbooks o iPads o Desktop printers o USB headsets o Wireless mice • Actively managed student devices on multiple platforms, including: o Microsoft Intune o Google Administrative Suite o Mosyle MDM • Additionally managed staff & student accounts for the following services: o RingCentral telecommunication software o Adobe Creative Cloud o HelloSign e-signature platform • Helped organize and participate in the varied platform migration project for hundreds of student devices • Helped organize and participate in the migration of inventory documentation from Google Sheets to Asset Tiger software • Actively managed and handled specialized accommodating technology requests for students with special needs

City Of Industry, California, United States

• Helpdesk call & ticket handling • Remote & on-site customer assistance • Product receiving and inventory management • Interbranch travel throughout Southern California • Equipment deployment • Procurement, installation, management and troubleshooting of various hardware such as: o Desktops / laptops and all related peripherals including docks and monitors o Printers o Credit card transaction "swipers" o Signature pads o Tablets • Procurement, installation, management and troubleshooting of various software such as: o Windows OS (7, 10) o Office 365 suite o Microsoft Teams / Sharepoint o Adobe PDF products o Browsers (Internet Explorer, Chrome, Edge "Chromium") o Various Caterpillar machine technician applications (Electronic Technician, STW report writer, etc.) • Domain and network administration tasks such as: o Account creations, modifications, and terminations for the following systems: ▪ Active Directory ▪ Office 365 ▪ Caterpillar's CWS Identity system ▪ Caterpillar dealerships' DBS system • Vendor recruitment and management for the following services: o Electronic waste hauling o 3rd party printer management o Dell support • 1400-user, multi-branch migrations to and from the following: o Windows 7 -> Windows 10 o Lotus Notes -> Outlook

Pomona, Ca

• Standard IT help desk responsibilities including call handling, issue triaging, troubleshooting, and ticket management • ERP system troubleshooting, documentation, module research, project management, client / third party coordination, SOP creation • Facility management - such as office security, mail retrieval, equipment / tool / work area maintenance, supplies restocking • On-site client visits for troubleshooting and equipment deliveries

Charter Oak Public Library

I began my own tiny, independent tutoring service after being requested to offer some basic math homework assistance to a 4th grader during after school hours. I accumulated a few clients over the course of approximately 6 months and had regular appointments throughout the week, usually for an hour. I operated out of, but was not officially employed by, the Charter Oak Public Library. It offered me a fantastic opportunity to sharpen my interpersonal skills by simultaneously communicating math principles to school children and conducting semi-professional business arrangements with the parents.