Brian Tran Email & Phone Number

Burlington, Massachusetts, United States

• Coordinated client onboarding processes, including gathering requirements and scheduling introductory meetings.• Maintained accurate and up-to-date client information in the CRM system to support personalized interactions.• Acted as a bridge between clients and internal teams to facilitate timely resolution of concerns.• Prepared detailed reports and updates for clients, highlighting project milestones and deliverables.• Collaborated with marketing and sales teams to identify and implement growth opportunities for clients.

Lynnfield, Massachusetts, United States

• Delivered exceptional customer service by assisting customers with product selections, providing expert knowledge on Nike’s athletic gear, and ensuring a positive shopping experience.• Utilized RFID technology to efficiently locate and fulfill customer orders, ensuring accuracy and speed in both in-store and online purchases.• Managed SFS (Ship from Store) and BOPIS (Buy Online, Pick Up In-Store) orders, consistently meeting timed performance goals to ensure quick delivery and excellent customer satisfaction.• Maintained inventory accuracy through regular bin maintenance, ensuring products were properly organized, stocked, and easily accessible for both online and in-store operations.• Handled point-of-sale transactions, including sales, returns, and exchanges, with a focus on accuracy and efficiency in a fast-paced environment.• Supported store operations by restocking merchandise, maintaining product displays, and contributing to overall store presentation in line with Nike’s brand standards.

United States

• Provided personalized customer service in a high-end, luxury retail environment, assisting clients with premium product selections and ensuring a tailored shopping experience.• Handled luxury consignment items with care, maintaining product integrity and meeting store standards for display and presentation.• Processed sales and consignments efficiently, handling high-value transactions with attention to detail and professionalism.• Assisted with inventory management, ensuring the accuracy and organization of consigned items while contributing to the smooth operation of the store.• Fostered long-term relationships with clients, driving repeat business and enhancing customer loyalty through a focus on service excellence.

Saugus, Massachusetts, United States

• Delivered exceptional customer service by building strong relationships with customers, understanding their needs, and recommending products to drive sales.• Consistently met or exceeded sales targets through effective communication, product knowledge, and a results-driven approach in a competitive, commission-based environment.• Maintained a well-organized and visually appealing sales floor, ensuring merchandise was presented to enhance the customer shopping experience.• Processed transactions accurately and efficiently, handling cash, credit, and returns with attention to detail.• Collaborated with team members to achieve store goals while contributing to a positive, energetic work environment.

Danvers, Massachusetts, United States

• Efficiently bagged and processed online orders with attention to detail and accuracy.• Thrived in a fast-paced environment, managing multiple tasks simultaneously while maintaining high standards of customer service.• Handled cash and card transactions, ensuring smooth and accurate checkout experiences for customers.• Responsible for opening the shop, preparing it for daily operations, and ensuring all systems were ready for business.• Trusted with closing the shop, completing end-of-day procedures, balancing the register, and securing the premises.

Stoneham, Massachusetts, United States

• Took and processed customer orders efficiently, ensuring accuracy and delivering a positive dining experience.• Prepared and bagged food orders with attention to detail, ensuring timely service in a fast-paced environment.• Delivered food to customers promptly, maintaining a high level of service and professionalism.• Maintained cleanliness and organization throughout the restaurant, including bussing tables and sanitizing dining areas.• Set up tables and food stations, ensuring everything was well-prepared for customer seating and service.• Contributed to a smooth operation by assisting with both front-of-house and back-of-house tasks, adapting quickly to changing needs.

Saugus, Massachusetts, United States

• Fulfilled and bagged online orders with accuracy and efficiency to meet tight deadlines.• processed customer transactions, providing a seamless checkout experience.• Handled packing and shipping of online orders, ensuring timely delivery and quality control.• Restocked shelves and maintained inventory organization to maximize store efficiency.• Resolved customer concerns and provided tailored assistance, ensuring high levels of satisfaction.• Collaborated with coworkers to maintain a positive and productive team atmosphere.• Regularly cleaned and maintained store standards, including handling frozen foods in compliance with safety regulations.• Utilized RFID technology to efficiently locate and fulfill customer orders, ensuring accuracy and speed in both in-store and online purchases.• Managed SFS (Ship from Store) and BOPIS (Buy Online, Pick Up In-Store) orders, consistently meeting timed performance goals to ensure quick delivery and excellent customer satisfaction.-