Brian Grant Email & Phone Number

Ontario, Canada

Kanata, Ontario, Canada

Kanata, Ontario, Canada

Kanata, Ontario, Canada

• Perform exploratory testing of software to verify it is working as intended. File bug reports and work with team to resolve if it is not working as intended. • Ensure testing environments are kept in good health and resolve issues with them as they arise.• Operate in an environment that requires secret clearance

Kanata, Ontario, Canada

• Identifying and solving firewall issues with software and hardware• Troubleshoot VPN (Site-to-site and Remote Access)• Optimize performance of firewalls.• Assist customers in maintaining Security best practices• Provide root cause analysis after problems are solved

Mississauga, Ontario

• Maintain virus protections within Network by utilizing McAfee ePolicy Orchestrator• Aid administrative and security tasks by writing automation scripts using PowerShell, VBA, Auto hotkey and Batch files• Create, Implement and Document new technical procedures to aid productivity and reduce workload

Toronto, Ontario, Canada

• Provide proactive remote systems monitoring and troubleshooting • Perform Systems health monitoring, server scans, diagnostic tasks, event log correlation and performance monitoring to ensure maximum service availability• Ensure tracking and knowledge base systems are kept up to date.

Hamilton, Ontario

-Troubleshoot Internet and Digital Telephone Service Issues-Customer education regarding services and technologies-De-escalate hostile callers and empathize

Hamilton, Ontario

-Obtain and forward messages accurately and swiftly-Book and process appointments for house showings with accuracy and speed

Hamilton, Ontario

-Manage staffing to match call volume-Data entry and organization using both simple and complex excel functions-Tech Desk Responsibilities-Effectively Multi-task under high pressure situations-Exhibit leadership qualities and at time perform supervisor duties-Responsible for opening/closing procedures for Pizza Pizza Call Centre and phone lines

Hamilton, Ontario

-Service incoming customer and restaurant calls and respond to general inquiries and requests-Process and edit orders-Respond to changes and difficult queries in a patient and professional manner.-Balance compensation to aid customer retention yet keep costs low

Hamilton, Ontario

-Identifying and solving computer issues with software and hardware-Assembling and Setting up new machines-Helping customers with problems and purchases-Take inventory and set up a logical layout for products

Hamilton, Ontario

-Assist Customers with inquiries and process transactions via cash/debit/credit-Restock products as well as organizing them in a presentable fashion-Perform Cleaning duties

Hamilton, Ontario

-Assist Customers with inquiries and process transactions via cash/debit/credit-Restock products as well as organizing them in a presentable fashion-Perform Cleaning duties-Keep track of Movie rentals and call customers about overdue Movies