Brian Walker Email & Phone Number

Manitoba, Canada

Vancouver, Canada Area

* Respond to inbound support tickets via email and telephone following a structured support protocol* Facilitate escalation of urgent technical issues* Document and test bug fixes and feature requests* Work with management to advocate customer feature requests* Author knowledge base documentation* Participate in creating and executing the company’s.

Montreal, Canada Area

• Work as part of a team that operates a large number of mission critical Linux and Windows servers
• Manage applications to monitor service uptime and performance
• Diagnose and troubleshoot incidents while attempting to resolve the majority on your own
• Escalate issues to the appropriate business and technical experts and coordinate the efforts of all involved
• Communicate the status of incidents and progress to business stakeholders
• Perform required production software deploys and liaise with product development teams to ensure deployments are done properly and in a timely fashion

Vancouver, Canada Area

• Work as part of a team that operates a large number of mission critical Linux and Windows servers
• Manage applications to monitor service uptime and performance
• Diagnose and troubleshoot incidents while attempting to resolve the majority on your own
• Escalate issues to the appropriate business and technical experts and coordinate the efforts of all involved
• Communicate the status of incidents and progress to business stakeholders
• Perform required production software deploys and liaise with product development teams to ensure deployments are done properly and in a timely fashion

Delta, BC