Brian Walker Email & Phone Number

Manitoba, Canada

Vancouver, Canada Area

* Respond to inbound support tickets via email and telephone following a structured support protocol* Facilitate escalation of urgent technical issues* Document and test bug fixes and feature requests* Work with management to advocate customer feature requests* Author knowledge base documentation* Participate in creating and executing the company’s strategic planning initiatives

Montreal, Canada Area

•Work as part of a team that operates a large number of mission critical Linux and Windows servers•Manage applications to monitor service uptime and performance•Diagnose and troubleshoot incidents while attempting to resolve the majority on your own•Escalate issues to the appropriate business and technical experts and coordinate the efforts of all involved•Communicate the status of incidents and progress to business stakeholders•Perform required production software deploys and liaise with product development teams to ensure deployments are done properly and in a timely fashion•Maintain system documentation and troubleshooting procedures

Vancouver, Canada Area

•Work as part of a team that operates a large number of mission critical Linux and Windows servers•Manage applications to monitor service uptime and performance•Diagnose and troubleshoot incidents while attempting to resolve the majority on your own•Escalate issues to the appropriate business and technical experts and coordinate the efforts of all involved•Communicate the status of incidents and progress to business stakeholders•Perform required production software deploys and liaise with product development teams to ensure deployments are done properly and in a timely fashion•Maintain system documentation and troubleshooting procedures

Delta, Bc