Brian Warner Email & Phone Number

Uxbridge, Middx

My role in Canon Europe is to develop the Service Delivery Architecture to enable the National Sales Organisations across Europe to deliver successful Canon EMEA Managed Services to customers through effective industry best practices, on a national and pan-European basis.

Getronics is an IT Services organisation who are thought leaders in Infrastructure Services, Workspace, Connectivity and Consulting. Part of a Global organisation, with a turn-over of €1.97 billion in 2010 they have both an impressive client base and an aggressive growth strategy. I'm responsible for liaising with both the proposition owner (sales) and the customer to understand their business, technical and commercial needs and proposing feasible solutions in line with the extensive services portfolio. Additionally, there is also the requirement to support the bid process and be engaged in business development activities with the wider team.

Berks.The role at Siemens is to provide Pre Sales consultancy with a particular emphasis on delivering compelling propositions to meet customer needs whilst enhancing the corporate results through improved revenues or reduced cost. My role essentially is to deliver support for the bid management function within accounts to support the growth of the sector. This includes the following:Coordination and consolidation of input from subject matter experts and other departments necessary to deliver a cohesive, end to end propositionProven ability to produce solutions that satisfy customer requirementsProvide Service Architecture design to support solutionCreative thinking to deliver above customer expectationsAbility to articulate the solution verbally and through formal written documentation.

MiddxSEEBURGER are a leading provider of business integration solutions and B2B gateways. With differentiators such as Paper to ERP automation, VMI, RFID, EDI and EAI support, providing business intelligence through enterprise reporting & data integration. My role is to provide assistance to the commercial process from a technical perspective, managing the RFI-RFP and delivering presentations and proof of concept pilots. I am also responsible for the building of demonstration systems and architecting projects to meet customer requirements, running workshops and providing events coverage. This also includes the scoping of projects to ensure they can be delivered within agreed parameters plus technical account management.

eCommerce services provide an array of electronic payment solutions for online International companies that enables e-business. My role here is to facilitate the implementation and integration of these systems within client/vendor applications and provide support to the commercial team to meet company goals & objectives. Key technologies employed are Java, XML(soap) with backend integration into DB's such as Oracle or SQLServer. Working closely with clients in Project Management capacity to ensure the deployment runs to schedule and delivered within budget, handling technical account management with 3 direct reports using ITIL service standards.

Uxbridge,UK & Ireland Middlesex.Axway provides global services and implementer of major systems integration projects offered by technologies, notably the Internet (JAVA, XML over HTTP) and is continuing to develop its EAI business. My main role was to lead the technical resources of the company in the cross industry software sector providing both pre and post-sales support for the company's solutions. Since joining the organization I had to build a support infrastructure and implement a strategy to assist the development of the business. This included presentation material, demo systems, RFI & RFP process and project support using the PRINCE methodology and support services aligned to ITIL standards. To help achieve this I had 15 direct reports and budgetary responsibility for the UK technical operation. Key AchievementsIncreasing service revenues from <£50k (FY00) to £850k (FY02)Raised technical skills level & competence from basic to advancedIncreased customer satisfaction Introduced Project Solution Approach

Sterling Commerce is one of the world's largest Electronic Commerce software vendors who specialize in applications such as EDI, workflow management and integration products. In this position, my responsibilities were to provide support to the commercial team and assist business development of services across a wide portfolio of solutions (C:D, GENtran, Xcellenet). In order to achieve these goals, I had a team of eleven Solutions Consultants reporting directly to me across the Northern European region where I successfully implemented a project management approach and professional services organization. Key Achievements:Increase Service Revenues from <$1M (FY97) to +$4M (FY00)Improved technical consultants skills and availability Introduced procedures & technical framework to improve efficiencyKey Skills / Technologies:Ebusiness (XML, HTML, HTTP, IDX)Enterprise Wide Software System (MVS, OS400, Unix, NT/W2K

a trade only communications distribution company, who specialize in the Networking and Integration products. Supplying dealers and Var.'s with Networking solutions for both LAN and WAN, IBM & intersystem integration. I was responsible for the focusing of the sales team on emulation and communication products, arranging training, technical evaluation of new products and franchises. In addition to the sales activity, I was also responsible for support on the broad range of products covered by the company to ensure that the company offered the highest standards of support that the dealer network demands. Key Skills / Technologies:Communications (TCP/IP, VOIP, SNA, Frame Relay, X.25, X21/V35)Networking (LAN/WAN, Ethernet, Token Ring, OSPF, RIP, CAT5)Emulation (3270, 5250, ASCII

When first joining IDEA, the position involved building and developing a technical department from scratch. This included the development and implementation of operating procedures and guidelines covering both Pre and Post sales support to its business partners and end user community across EMEA. I had 11 direct reports with P&L budgetary responsibility for consultancy services; IDEA used a channel strategy route to market. Whilst being in a managerial role, I was also required to maintain hands on to ensure that special projects were managed in a timely, cost effective and successful manner. This included the signoff of special bids and the regulatory compliance of equipment to meet the European standards for safety and conformance, testing and approval for connection to the European telecommunications networks.

Itil, V3

Master'S Degree Mba, Business, Management, Marketing, And Related Support Services

Post Graduate Certificate, Business Management

E.I.T.B; Level'S Math'S, Electrical & Electronic Engineering; Physics; English, Art, Woodwork