Brian Smith Email & Phone Number

Seattle, WA, US

Seattle, Washington, United States

Coordinating initial service assessments and Tier 1 support for customers across the Puget Sound and becoming an amazing Project manager in the process

Bellevue, Washington, United States

Collaborated on design, management, and support of PSE’s AV and ConferenceRoom technologies across the region; over 200 rooms in scope.Helped plan, develop, and implement AV solutions for conference rooms and officecollaboration spaces, ensuring compatibility with Microsoft Teams Rooms (MTR)and other BYOD technologies.Coordinated with vendors and internal.

Seattle

• Sourced secure, free software for audio and video editing - achieving zero cost for licensing.
• Developed SharePoint sites for internal Self Service solutions.
• Content Owner for the Technology Services New Hire Onboarding program.
• Created / Maintained knowledge documentation using KCS Methodology.
• Developed video content including Help Desk Collaboration, New Hire guides, Security Best Practices, and How-To guides, within leadership goals and timelines.
• Leveraged Zoom’s onboard digital signage feature to communicate globally to over 200 Zoom Rooms, enterprise wide.

Seattle, Washington, United States

• Created digital video and hard copy guides for Zoom Room How-To documentation.
• Served as initial Point Of Contact for Executive Assistants and high-level Executive and Company meeting support requests.
• Deconstructed weekly data analysis reports to communicate feature requests and to document troubleshooting results during Zoom Room overhaul.
• Consulted on design and install of Executive Office Zoom Rooms and developed a support plan for subsequent updates and operability.

Seattle, WA

• Conducted New Hire Orientation on a Monthly basis
• Completed formal quarterly evaluations of Direct Report AV Technicians, in order to assess for promotion or team assignment.
• Responsible for quarterly safety report documentation for presentation at Avisys-wide all-hands meetings.
• Utilized internal Trouble Ticketing software to coordinate maintenance and repair of all AV systems across the Amazon Seattle campus.
• Reviewed weekly metrics reports and delivered coaching to AV Tech teams in order to maximize customer satisfaction and employee engagement.