Brian Clark Email & Phone Number

Dallas, Texas, United States

• Design, implement and support (hardware, software, and cloud services) all corporate endpoint devices via United Endpoint Management (UEM) platforms.• Manage and automate/enhance endpoint enrollment, licensing and auditing processes.• Provide problem diagnosis and resolutions for the UEM cloud environment and enrolled devices• Systems Administration and maintenance of the UEM/MDM platforms (Workspace ONE)• Package, test, and deploy internal and commercial off-the-shelf applications through the enterprise• Automate routine and/or administrative tasks by leveraging APIs and various scripting languages on Apple and Windows devices.• Establish cross-functional relationships with business and technology partners• Lead 3rd party vendor(s) in continuous improvements and implement process efficiencies• Identify and implement industry leading tools, technologies and services to build a secure endpoint management program• Serve as an escalation / subject matter expert of endpoint services to service desk, operations and development teams• Promptly resolve incidents and problems with endpoint services (off hour support is required during critical incidents and deployments)• Enhance user experience with endpoints via automations (zero touch experience)• Proactively identify and remediate vulnerabilities on endpoints to minimize risks• Implement security controls in alignment with the risk management and governance programs.• Mitigate policy compliance violations such as geo-fencing, restricted applications, etc.• Generate a variety of reports (operational insights, monthly KPIs, scorecards, dashboards, etc), that provide key insights and compliance data to stakeholders and senior management.• Identify improvement opportunities, present to senior management and implement to help improve user experiences and satisfaction.• Assist and collaborate with other endpoint management functions such as Asset Management.

Dallas, Texas, United States

- Implement VMWare Workspace One into our endpoint environment, including the setup of the tool and migration of approximately 3,000 Mac and Windows endpoints as well as approximately 5,000 iPad devices from various other MDM tools.- Work with various vendors such as Dell, CDW Government and Western Tech Services to procure hardware including laptops, desktops, iPads, peripherals and other technology related items as well coordinating depot and deploy services.- Spearheaded the creation and maintenance of a new asset inventory database in Jira using data from tools such as Jira Service Desk, Tanium, IBM MaaS360 and JAMF.- Manage patching for Windows operating systems as well as 3rd party applications on around 2,500 endpoints using Tanium and VMWare Workspace One.- Monitor and resolve security vulnerabilities across the environment using multiple tools including Tanium, Group Policy and Remote Desktop.- Manage the deployment of Windows 10 and third party applications via Microsoft Deployment Toolkit, Windows Deployment Services, Tanium and VMWare Workspace One for office and vendor locations in Texas, Oklahoma, South Dakota, Connecticut, New York and Ireland.- Maintain a self service application portal accessible by all Windows endpoints with applications available to users based on user group permissions using Tanium and VMWare Workspace One.- Provide support to various departments company-wide including application engineering, security, site reliability, cloud operations, HR, finance and our legal team.- Serve as an administrator for Tanium, VMWare Workspace One, IBM MaaS360 and JAMF.- Understand and apply the enterprise policies, standards and framework for governance, risk and compliance while also ensuring that new and existing operations and procedures meet government and industry standards such as HIPAA, HiTrust and SOC2 and CIS.

Dallas, Texas, United States

- Manage patching for Windows and Linux operating systems as well as 3rd party applications on around 3,000 endpoints using Tanium.- Monitor and resolve security vulnerabilities across the environment using multiple tools including Tanium, Group Policy and Remote Desktop.- Manage the deployment of Windows 10 and third party applications via Microsoft Deployment Toolkit, Windows Deployment Services and Tanium for office and vendor locations in Texas, South Dakota, New York and Ireland.- Implement a self service application portal accessible by all Windows endpoints with applications available to users based on user group permissions using Tanium.- Provide production support to various departments company-wide including development, security and site reliability.- Ensure that the organization’s new and existing operations and procedures meet government and industry standards such as HIPAA, HiTrust and SOC2 and CIS.- Prepare compliance reports based on the extensive collection, analysis and summary of compliance and security vulnerability information for presentation to the CIO on a monthly basis.- Serve as the administrator for Tanium across the entire environment.- Understand and apply the enterprise policies, standards and framework for governance, risk and compliance.- Prepare and execute appropriate remediation plans for identified issues while maintaining internal and external relationships.

Dallas, Texas, United States

- Provided day-to-day support for end users’ desktop issues (hardware/software) and external clinician’s technical issues (hardware/software).- Maintained on site and remote inventory of about 2,000 IT assets (computers, peripherals, printers) including ordering from vendors and shipping devices to new hires and existing employees. - Effectively managed and maintained all security updates to desktop machines and MDM solutions to deployed devices internal/external.- Managed deployment, monitoring, maintenance, upgrade and support of all IT systems including PCs, operating systems, hardware, software, peripherals, and office automation equipment.- Created and maintained updated SOPs and knowledge base articles.- Completed tickets daily; closing, escalating, and notating tickets as needed.

Plano, Tx

- Identify, research and resolve customer’s concerns using all available resources, escalating when necessary. - Utilize in depth knowledge of Toyota vehicles and telematics to assist guests with product questions.- Act as a liaison between Toyota customers, dealerships, and area offices. - Review customer’s requests for assistance and provide determination on behalf of Toyota Motors North America.- Collaborate with business partners and stakeholders for customers solutions.

Dallas, Texas

- Analyze customer concerns and appropriately resolve or escalate them. - Use in depth knowledge of Lexus Telematics and business tools to resolve guest’s telematics concerns. - Act as a liaison between Lexus guests, dealerships, and area offices. - Special projects include working with the Technical Administrator team performing call center floor support and answering the Lexus Product Hotline. - Collaborate with business partners and stakeholders for guest solutions - Certified Lexus Telematics Subject Matter Expert

Park Place Lexus Grapevine

- Maintained a high degree of product and technical knowledge, including information about all Lexus products, resources, features, benefits, applications and competitor vehicle technology and reviews.- Diagnosed and resolved guest’s vehicle technology concerns. - Optimized vehicle delivery process and provided vehicle technology training to sales and service staff.- Provided technical support to sales staff for various applications and services on iPad devices.- Trained towards certification as a Lexus technician.- Dedication to world-class customer service resulted in multiple interviews published in the Lexus Technology Center Newsletter - Lexus Master Certified as a Lexus Technology Specialist

- Used product knowledge to answer a variety of technical and feature related questions - Processed and explained wireless phone contracts and device upgrades with clients - Promoted and advertised latest product offerings for multiple wireless companies