Brian Clark Email & Phone Number

Dallas, Texas, United States

• Design, implement and support (hardware, software, and cloud services) all corporate endpoint devices via United Endpoint Management (UEM) platforms.
• Manage and automate/enhance endpoint enrollment, licensing and auditing processes.
• Provide problem diagnosis and resolutions for the UEM cloud environment and enrolled devices
• Systems Administration and maintenance of the UEM/MDM platforms (Workspace ONE)
• Package, test, and deploy internal and commercial off-the-shelf applications through the enterprise
• Automate routine and/or administrative tasks by leveraging APIs and various scripting languages on Apple and Windows devices.

Dallas, Texas, United States

- Implement VMWare Workspace One into our endpoint environment, including the setup of the tool and migration of approximately 3,000 Mac and Windows endpoints as well as approximately 5,000 iPad devices from various other MDM tools.- Work with various vendors such as Dell, CDW Government and Western Tech Services to procure hardware including laptops.

Dallas, Texas, United States

- Manage patching for Windows and Linux operating systems as well as 3rd party applications on around 3,000 endpoints using Tanium.- Monitor and resolve security vulnerabilities across the environment using multiple tools including Tanium, Group Policy and Remote Desktop.- Manage the deployment of Windows 10 and third party applications via Microsoft.

Dallas, Texas, United States

- Provided day-to-day support for end users’ desktop issues (hardware/software) and external clinician’s technical issues (hardware/software).- Maintained on site and remote inventory of about 2,000 IT assets (computers, peripherals, printers) including ordering from vendors and shipping devices to new hires and existing employees. - Effectively managed.

Plano, TX

- Identify, research and resolve customer’s concerns using all available resources, escalating when necessary. - Utilize in depth knowledge of Toyota vehicles and telematics to assist guests with product questions.- Act as a liaison between Toyota customers, dealerships, and area offices. - Review customer’s requests for assistance and provide.

Dallas, Texas

- Analyze customer concerns and appropriately resolve or escalate them. - Use in depth knowledge of Lexus Telematics and business tools to resolve guest’s telematics concerns. - Act as a liaison between Lexus guests, dealerships, and area offices. - Special projects include working with the Technical Administrator team performing call center floor support.

Park Place Lexus Grapevine

- Maintained a high degree of product and technical knowledge, including information about all Lexus products, resources, features, benefits, applications and competitor vehicle technology and reviews.- Diagnosed and resolved guest’s vehicle technology concerns. - Optimized vehicle delivery process and provided vehicle technology training to sales and.

- Used product knowledge to answer a variety of technical and feature related questions - Processed and explained wireless phone contracts and device upgrades with clients - Promoted and advertised latest product offerings for multiple wireless companies