Senior It Analyst - Quality Assurance [Lightspeed Project-Iptv, Legacy Billing]
San Ramon, Ca
* Directed planning, execution, and validation of system functionality testing for multiple QA/UX system testing teams as part of AT&T’s Lightspeed Project, including CRM application, online ordering system, and backend ordering system teams.* Managed a team of two data analysts supporting system and end-to-end testing for current releases, production support, and rapid deployment of product provisioning and modifications including IPTV, CVOIP, HSIA, and WIFI.* Troubleshot complex software defects to determine root cause of issues on various XMLs, log files, and databases; managed test defects via Quality Center, coordinating fixes and code deliveries with development and infrastructure teams.* Tracked data milestones through MS Project; delivered status reports/issue tracking to project managers, technical directors, and business clients; provided 24x7 support on billing production emergency fixes; mentored new team members.* Awarded 2x Employee Individual Discretionary Award; nominated to Wall of Stars 2006-2011.Key Contributions:* Successfully tested online IPTV ordering/modifying website through initial rollout in system test environment, requiring end-to-end testing with ordering, provisioning, and billing application groups and several hours of test case planning, creation, execution, and defect management; deployed with minimal defects after launch.* Automated multiple data maintenance processes in billing system test arena used after each release to enhance, upgrade, and maintain system test data used by billing applications; reduced necessary personnel resources from seven to two.