Selected to establish strong business relationships with the application divisions of large and enterprise businesses around the world, to deliver the technology-related insight necessary for them to make the right decisions every day. I work with an account management team driving member engagement and increasing account sales by delivering valuable research, focused workshops and executable programs that deliver measured member value.We create relationships with companies for consistent collaboration with The Info-Tech Research Group. Provide a roadmap for advice, counsel & validation that delivers a deep understanding of their needs and their IT initiatives.

Co-created new process to hire top-performers into the Member Services department. Develop and deliver orientation material to ensure the future success of new Research Assistants. Part of a team working on continuous improvement of internal research processes and member interactions. Defined and maintain member engagement schedule to maintain measured member value score. Responsible for the coaching, mentoring, and training of Senior Research Assistants and interns; focusing on turned them into high-performing team members.Interacted with clients to understand their current environment, questions, and initiatives, to provide guidance on key issues/decisions. These include product trade-offs, purchases, technology directions, ROI/TCO, and best practices. Conducting significant secondary research, documenting findings, and using information gathered to add depth to research. Establishing relationships with CIOs and IT Managers in client companies.

Play a key role to both research delivery and sales teams, while also providing support to both our clients focusing on top 100 member accounts. Responsible for service to Info-Tech clients through phone, on-site and email communications, working with account reps to prioritize accounts for service. Developing service plans as well as ensuring that client requests are resolved in a timely and appropriate manner to ensure member value score is maintained and project success rates above industry standards.

I am responsible for developing and retaining clients for a world leader in technology, process and human capital research and advisory services. We deliver pragmatic solutions to help get the job done.