Brian Baker Email & Phone Number

Sacramento, Ca, Us

Sacramento, California Area

Emotional Intelligence Sales Training, Soft Skills Development, Employee Engagement, and Productivity.Did you know studies have shown that our success in life and at work can be influenced far more by our social and emotional intelligence (SEQ) than by our cognitive intelligence (IQ)?The problem today is many people lack the necessary soft skills to effectively create, grow and manage relationships.I teach companies and professionally conscious women and men how to develop self-awareness, self-management, awareness of others and communication skills. Improving the little things make the biggest difference

Sacramento, California Area

Regional Manager - Customer Experience*Led California/Nevada Sales and Account Management teams in the lucrative real estate marketplace. Managed executive-level relationships with Property Management Companies, HOA Boards, and Single Family Home Builders *Created a customer service interaction training program based on the principles of Emotional Intelligence: Self-Awareness, Self-Management, Other-Awareness, and Relationship Management.*Hired, coached, trained and developed staff members, several of whom became future leaders in the company *Successfully achieved year over year quota attainment* 3 x President Club award winner____________________Sales Executive - Commercial Smartmoves:*Led statewide effort to sign fiber agreements with Commercial Real Estate Developers*Instrumental in bringing multi-million fiber project to Mission Bay in San Francisco*Lead sale executive on a multi-million deal with Equity Properties*Led No Cal team effort to bring fiber to Mountain House development in Tracy, CA____________________Regional Director - Affinity Partnership:*Managed Affinity Partnership Program team in Northern California*Signed over 25 Chambers of Commerce to Affinity agreements in one year. These agreements brought discounted services to the Chamber members*Signed over 10 business associations including the CA Dental Assoc and CA Real Estate Assoc*Created initial talk track used by the call center to persuade members to purchase our services____________________Regional/National Account Manager*Successfully managing the onboarding, product training, and new customer orientation for property management companies and real estate developers in the Sacramento region.*Delivered monthly lunch and learn training sessions for client onsite personnel.*Worked closely with cross channel partners (operation, legal, sales) to ensure exceptional customer net promoter scores

Sacramento, California Area

Created "Manners Matter" workshops designed to bring an awareness to the importance of Life Skills.Workshops were conducted for:Schools (Elementary, Jr HS)ParentsTeachersNon-ProfitsAt-Risk ProgramsJuvenile Hall

San Francisco Bay Area

Restaurant Sales Trainer Consultant.Worked with National and Regional Restaurants to improve sales and customer satisfaction.*Conducted Sales Training Workshops for Servers*Created Individual Development Plans for Management and Franchisees *Performed Secret Shopping to Evaluate Training EffectivenessClients included: Original Pete's, Port of Subs, Inc., Denny's, El Caballo Restaurants, Carlos Murphy's, Cascades, Roud Table Pizza.

San Francisco Bay Area

Branch Teller:Responsible for daily customer banking interactions (cash transactions, customer service, etc)___________________Merchant Services Call Center Manager:Exceed average handling times targetsPartnered with Bay Area branches to recruit employees for call center jobsHire and trained all call center lead direct reportsCreated an 18-month training program designed to promote high achievement employeesPrepared department for annual internal audits___________________Customer Advocate Services Program Manager:Interpreted Visa/Mastercard chargeback regulations Managed 15 person staff who advocated on behalf of BofA merchantsCreated a training tip sheet for merchants to minimize chargebacksWorked with Visa/Mastercard personal to resolve merchant cost disputes

Political Science And Government

Train The Trainer Certification