Brian Cleary Email & Phone Number

Dublin, County Dublin, Ireland

CEO Open Connect, Fexco Payment Gateway

• Spearheaded design and implementation of multiple successful strategies to position BOIPA / EVO as a central player in payments in Ireland and the UK from business start-ups. Built numerous high-performing teams to.
• Led business from a greenfield site, zero customers, staff, premises or in-market tech or products to deliver double digit % market share after five years.
• Achieved business profitability after three years against original forecast of seven years. Exceeded P&L targets every year, with business growth at 100%+ year on year.
• Successfully positioned customers and partners at the centre of all strategies that delivered world-class NPS / operational service metrics and positioned brands as key players in chosen markets.
• Drove and achieved employee engagement retention and culture metrics in top 10%.
• Continually championed customer acquisition and retention, which delivered double digit % market share in Ireland after five years.

IFSC

• Directed successful launch and roll-out of Visa Debit Cards across BOI Group, with responsibility for key performance metrics across Cards and Unsecured Lending. Held overall responsibility for risk and credit profile.
• Renegotiated multi-year, multi-million contracts with Visa and MasterCard.
• Delivered complete reorganisation of the Senior Team to deliver on new objectives following strategic portfolio review.
• Improved BOI ranking within Visa Europe Portfolio from bottom 10% to top 10% within two years on key Visa Europe metrics.
• Transformed delivery of cards to consumers from average waiting period of 25 days to two days.
• Drove Consumer Lending book growth following years of decline post-2008 Banking Crisis.

O'Connell Street Dublin 1

• Led sales strategy and delivery across Retail Bank of Ireland for all product lines. Built top-performing senior Sales Leadership Team across Retail to ensure optimal delivery against key metrics. Redesigned sales.
• During Banking Crisis, led deposit acquisition strategy to ensure sufficient levels of liquidity for BOI balance sheet.
• Increased mortgage market share to record level s and #1 Market Share within three years.
• Exceeded performance targets on all key sales and revenue lines.
• Drove sales to position BOI as #1 / #2 market share in Ireland on all key financial services products.

Terenure

• Oversaw all aspects of branch management at various locations, including sales, revenue, and policy enforcement. Identified and resolved strategic and tactical issues impacting sales and business operations. Recruited.
• Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
• Improved performance from bottom 10% to top 10% of peers within two years.
• Led branch through successful internal audit.
• Increased EE scores from 1.8 to 4.9, the best of any branch size nationally in 2007.
• Named Consumer and Small Business Lending Branch of the Year 2007.