Brian Cleary Email & Phone Number

Dublin, County Dublin, Ireland

CEO Open Connect, Fexco Payment Gateway

Spearheaded design and implementation of multiple successful strategies to position BOIPA / EVO as a central player in payments in Ireland and the UK from business start-ups. Built numerous high-performing teams to drive the attainment of performance goals. Led negotiations on multiyear strategic contracts with Bank of Ireland Group. Optimised company financials across balance sheet and P&L. Served as key member of EVOPAYMENTS European Leadership Team.• Led business from a greenfield site, zero customers, staff, premises or in-market tech or products to deliver double digit % market share after five years.• Achieved business profitability after three years against original forecast of seven years. Exceeded P&L targets every year, with business growth at 100%+ year on year.• Successfully positioned customers and partners at the centre of all strategies that delivered world-class NPS / operational service metrics and positioned brands as key players in chosen markets.• Drove and achieved employee engagement retention and culture metrics in top 10%.• Continually championed customer acquisition and retention, which delivered double digit % market share in Ireland after five years.• Achieved market-leading service and operational metrics; call abandonment rates to sub 5%; leakage of customers at record levels of 5% (market trends at 20%+); EE scores of 4.5 vs 5, positioning Irish business as #1 in EVO Group.• Led successful negotiation of a new long-term contract with BOIPA, securing EVO tenure in Ireland for further seven years.

Ifsc

Directed successful launch and roll-out of Visa Debit Cards across BOI Group, with responsibility for key performance metrics across Cards and Unsecured Lending. Held overall responsibility for risk and credit profile of complete Unsecured Risk Profile. Designed and delivered revised payments strategy which saw BOI choose EVOPAYMENTS as preferred payments partner. Completed strategic review of Card Portfolio to deliver key improvements to customer touch points through data-led design framework.• Renegotiated multi-year, multi-million contracts with Visa and MasterCard.• Delivered complete reorganisation of the Senior Team to deliver on new objectives following strategic portfolio review.• Improved BOI ranking within Visa Europe Portfolio from bottom 10% to top 10% within two years on key Visa Europe metrics.• Transformed delivery of cards to consumers from average waiting period of 25 days to two days.• Drove Consumer Lending book growth following years of decline post-2008 Banking Crisis.• Designed strategy to select a new payments partner for BOI Group.• Selected new partner (EVOPAYMENTS) and led contract negotiations to successful conclusion and agreement of seven-year contract, securing bank brand in market and significant uplift in revenue from previous partner.

O'Connell Street Dublin 1

Led sales strategy and delivery across Retail Bank of Ireland for all product lines. Built top-performing senior Sales Leadership Team across Retail to ensure optimal delivery against key metrics. Redesigned sales capability framework to support sales teams in delivering on performance targets in an effective, customer-oriented, and compliant manner. Performed review of customer contact management strategies which saw fundamental changes in customer contact programmes. Served as key member of Senior Leadership Team.• During Banking Crisis, led deposit acquisition strategy to ensure sufficient levels of liquidity for BOI balance sheet.• Increased mortgage market share to record level s and #1 Market Share within three years.• Exceeded performance targets on all key sales and revenue lines.• Drove sales to position BOI as #1 / #2 market share in Ireland on all key financial services products.

Terenure

Oversaw all aspects of branch management at various locations, including sales, revenue, and policy enforcement. Identified and resolved strategic and tactical issues impacting sales and business operations. Recruited talented individuals and facilitated the smooth running of branch operations by verifying consistent compliance with standard operating procedures. Directed a team of 15 Relationship Managers and organised regular coaching and training exercises with staff to build motivation.• Boosted branch sales by developing and deepening customer loyalty through incentive programmes.• Improved performance from bottom 10% to top 10% of peers within two years.• Led branch through successful internal audit.• Increased EE scores from 1.8 to 4.9, the best of any branch size nationally in 2007.• Named Consumer and Small Business Lending Branch of the Year 2007.• Won National Branch of the Year 2005, and Wealth Management Branch of the Year 2005.• Negotiated employee packages for all airlines, including Ryanair as manager of BOI Dublin Airport. Conducted direct negotiations with Michael O'Leary (CEO) and Ryanair C-Suite.