Brian Clancy Email & Phone Number

- Extensive experience leading strategy for the design, development and direction of human-centered learning, evaluation & professional development programs driving continuous individual, team and organization performance improvement.- Led strategy to Re-imagine Learning and Performance programs, including complete redesign of existing curriculum into blended active learning experiences and redesign of traditional employee performance assessment/evaluation into "Quality Intelligence Program" founded on a behavioral competency model, employee- and consumer-centered engagement, and the fabric of organizational culture.- Currently oversee leadership development for aspiring people leaders and experienced people leaders (managers to senior directors), as well as partner in support of executive leadership development including experiential learning, individual and program evaluation, and business impact.- Extensive experience with KCS knowledge management and driving measurable consumer satisfaction improvements for AARP’s outsourced geographically-dispersed and remote Consumer Care contact centers. ∙ Manage team of experts utilizing design thinking tools and methods to maximize UX, CX, LX and continuous human-centered performance improvement through process improvement, technology enhancements, experiential learning & innovation. ∙ Seasoned active learning facilitator specializing in group dynamics, change management and decision-making. ∙ Presented at Chief Learning Officer Virtual Exchange, Consero's Corporate Learning & Development Forum, Servant Leadership Research Roundtable hosted by Regent University, Consero's Contact Center Forum (4), Customer Contact Week Summit-Public Sector, ICMI Expo & Conference and Customer Contact Week- Learning Conference, Customer Contact Week- Nashville.

Listed skills include Writing, Arts Education, Learning Management, Public Speaking, and 18 others.