Brian Crawley Email & Phone Number

Atlanta, GA, US

Atlanta, Georgia, United States

• Cultivated and nurtured robust client relationships throughout the onboarding process and during ongoing account management, consistently ensuring high levels of customer satisfaction.
• Functioned as a project manager, defining project scopes, objectives, and timelines, while effectively communicating expectations and deadlines to clients and internal stakeholders. This resulted in the seamless.
• Served as a trusted escalation point for clients, swiftly addressing and resolving key issues internally, thus maintaining client satisfaction and project progression.
• Executed configuration changes to customer entitlements with precision, guaranteeing that product solutions adhered to external vendor policies and met ICE Data Services' stringent product standards.
• Created, optimized and managed thorough workflow documentation to streamline processes and enhance team efficiency, leading to smoother operations.
• Successfully coordinated the handoff of new setups to the production team, ensuring precise revenue forecasting for the business.

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Atlanta, Georgia, United States

• Employed control and authorization over the review, assessment, amending, and advising on policies, SOPs, and datasets which were not meeting the specifications of all dependents.
• Spearheaded all aspects of conformation, adherence, and compliance in order to maintain responsible recycler R2:2013 certification.
• Carried out the alignment of objectives concerning corrective and preventative actions (CAPA) with 3PL partners and internal stakeholders.
• Provided tactical leadership to the Quality Specialist team; assisted advisement of process lines and exceptions, encouraged production deadlines and improvements, and developed personnel goals.
• Worked collaboratively to assess, preemptively resolve and represent brand through executive escalations response.
• Studied and optimized the product table dataset to prevent continuation of tens of thousands of RMA dollars.

Atlanta, GA

• Demonstrated expertise in managing all 3PL services to KPIs with accountability for inventory control for partner consumer expectations.
• Originated and delivered product design improvement initiatives, including exception mitigation and handling.
• Tracked and assessed the efficacy of process components and delivered recommendations on consumer impact and future product development.

Atlanta, GA

• Generated, established, and ensured adherence to detailed user guidelines for company first- and third-party software.
• Designed and deployed an exception management protocol for developing needs in a B2C environment.
• Synthesized, scrutinized, and interpreted data alongside key partners.
• Systematized and prioritized the fulfillment of thousands of daily consumer shipments by product type and channel.

Atlanta, Georgia

• Delivered the highest level of customer service in ambiguous situations, ensuring client satisfaction and loyalty.
• Provided detailed feedback to peers and support advocates concerning process alignment and experience handling.
• Served in an interdepartmental role, supplying advisement on processes and product design based on business requirements and consumer experiences.

Kennesaw, Georgia

• Addressed high volumes of chat, email, and phone inquiries, promptly and efficiently.
• Communicated effectively with multiple departments to devise immediate issue resolutions to optimize operations.
• Headed the integration and support of SurveyMonkey with Salesforce to collect and analyze feedback.

Atlanta, GA

• Presided over all aspects of inventory control and organization while coordinating inbound and outbound inventory and shipments.
• Monitored and maintained full accuracy across inventory locations.

Atlanta, GA

• Achieved measurable success in overseeing inventory logistical movement throughout store.
• Trained, guided, and motivated Operations Specialists and applied various inventory management tools for research and reconciliation.
• Coordinated and executed detailed validation counts and asset reconciliation for the purpose of maintaining accuracy of inventory locations.
• Served ad primary resource specialist for logistical, transactional, operational, and analytical concerns.

Atlanta, GA

• Employed control and authorization over visual merchandising and retail technology standards.
• Utilized Mac & iOS imaging, provided mobile-device management, and directed planogram implementation.
• Oversaw all construction phases of high-profile merchandising window displays.

Dunwoody, Atlanta, Georgia

• Cultivated customer knowledge and understanding of revolutionary products in a personalized manner.
• Delivered the most appropriate solution for each customer as well as facilitated personal training, workshops, and youth summer camps on various topics.

Grayson, Georgia