Diverse, business savvy individual with over 15 years sales/customer service experience. Successful experience in Operations Engineering Management, Training and Employee Development and Account/Territory Management.A highly skilled presenter of ideas and concepts with an extensive background in client services and building trusted relationships. Proven ability to identify and provide solutions to areas in need of improvement. Adept at increasing efficiencies.Creative, detail-oriented with a passion for providing first-in-class Customer Service. Natural leader and a skilled problem solver.Engaging trainer with 15 + years’ experience in classroom and field training. Effective communicator able to present material in a variety of ways resulting in comprehension and quicker ability to perform job functions. Created and delivered training programs leading to employee improvement in their jobs and establishing process for on-boarding new employees.Successful Operations Manager overseeing budget and financial responsibilities. Created company Operations Policy and Procedure Manual standardizing operational processes throughout the organization. Instrumental in implementing change resulting in substantial cost-savings.Administratively sound with experience in billing, payroll, and inventory control..Territory Manager