Scope objectives, define course content, script writing, and optimizing the design delivery methods for training course delivery. Align to new technologies. Manage projects from start to finish, including iterative development, testing, pilots, and deployment. Consult and collaborate with SME’s, multimedia specialist, technical writers and trainers, and technical training manager. Leverage multiple technical tools: Camtasia, Storyline, Vyond, Adobe Character Animator, Final Cut, Logic Pro, Illustrator/Photoshop, video content and AI generated images. Bring together in a seamless course that ensures learning.

Development of game ideas and content.Game Design: Rabbit's Double DogFair available in Google Play StoreDesigned game title/theme, storyline, audio, and animations.Content creation for "Epic Video Game Fails" includes researching ideas and developing game play.

Creative design of digital learning content for internal use for corporate, compliance, and business unit delivery. Employee Experience:• Creation of online training modules utilizing varied software platforms including Articulate Storyline 360 and Rise, Vyond, and Camtasia.• Document authoring tools for creation of training materials; PowerPoint Presentations and job Aids.• Assisted with transition of the corporate LMS through use case testing and report reconciliation• Development of training design and facilitation of Excel skills training for delivery to corporate audience• Utilization of multimedia audio and video software to develop department-based sizzle video

Designer and facilitator of digital learning content. Worked both independently and in a team setting to interact with executive and operational management to develop dynamic training that incorporated the appropriate format.Employee Experience:• Design of digital learning content. Utilized multiple software platforms, including Articulate Storyline and Rise, Vyond, Logic Pro, Final Cut, and document authoring tools.• Creation of SCORM files for LMS upload. Experienced with Cornerstone on an Administrative level, and SumTotal.• LMS Management of content uploading, course assignment, and reporting to operations on effectiveness.• Oversight of customer service curriculum development and deployment. Including Assessment creation for all courses developed.• Responsible for course creation of customer-facing agent skills training on Empathy, Escalations, and Negotiations.• Created on-boarding training curriculum for three-week new hire training of customer-facing agents.• Created curriculum for emergency training in 2020 on customer service issues specific to the COVID pandemic and Loss Mitigation efforts.• Skills training on systems to coincide with releases (new system roll-outs and updates). Creation of Lending-specific training (Mortgage 101, Underwriting, Escrow) for servicing staff.• Instructional skills such as assessment development, project development to align to ADDIE or other framework (such as Iterative), and Game Theory. Facilitate classroom trainings and webinars as needed.

Responsible for the corporate communications of a Washington DC / Baltimore based non-profit. Writing/editing of public communications (such as Press Releases, product Release Notes, Bulletins, and industry articles) for the purpose of user knowledge and promotion of the company's web-based platform.Attended industry conferences and local community events as a speaker to discuss industry-related developments. Organized company round table events that brought together clients to discuss current topics and opportunities.Prepared training materials and delivered content through webinars to our clients for understanding of how to optimally utilize the platform.Maintained mortgage industry expertise on Loss Management and Mitigation programs.Assisted in the development of corporate branding and the design of the company's websites. Wrote content for the public websites.

Design and delivery of the Loss Management Department's internal and external training through classroom delivery, webinars, and communications such as department newsletter and alerts. System-based materials for system implementation (include UAT, Release Notes, Online Modules and User Guide) along with classroom delivery and webinars. Experienced with Adobe Captivate for creation of online modules. Established new hire curriculum and skills-based training. Performed Business Readiness activities related towards Operations Change Management.Creation of internal creative communication campaigns for inter-departmental needs

Lead Trainer for nationwide training of the Underwriters for 7 years. Trained more than 300 in the New Hire Certification program. Developed and delivered additional trainings related to systems, credit fraud and general underwriting knowledge. Additionally, Team Manager and Underwriter for IMB.

Mortgage loan underwriter for conforming and non conforming mortgage submissions. Reviewed all components of loan applications and responsible for loan decisions.

Mortgage Underwriter responsible for full application review and pricing decision. Required to communicate decisions to sales personnel and uphold the credit standards of the company.Mortgage Loan Office (1995 - 1997) Managed a pipeline of mortgage loan sales from the point of sourcing through settlement.

Assistant Manager and Financial Representative: Experience in credit sales and collections.