Brian Ellington Email and Phone Number
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Proficient in NetApp hardware, including Metro Cluster configurations, V-Series storage and NetApp disk shelves. Experienced with FCAL, SAS, SATA and SSD drive technology. Competent with SAN topologies including but not limited to: FC, SAS and iSCSI. Proficient in SAS and FC loop troubleshooting. Experienced with FC fabric troubleshooting, including analyzing Brocade and Cisco FC switch logs. I am familiar with MPIO (multi-pathing) and high-availability configurations and troubleshooting.
Park Place Technologies
View- Website:
- parkplacetechnologies.com
- Employees:
- 1245
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Technical Support Team Lead - Level 3Park Place Technologies Jan 2024 - PresentMoses Lake, Washington, United StatesProficiently oversee the daily operations of the NetApp Remote Support team, fostering collaboration and self-sufficiency. I prioritize accessibility to address questions and offer situational guidance. Conduct periodic meetings with personnel to discuss customer escalations and overall ticket progression. Handle internal and external escalations, involving relevant departments for direction or updates. Conduct thorough analysis of existing processes, procedures, and systems, identifying areas for improvement. Guide or actively participate in projects aimed at driving meaningful change. #OperationsManagement #GlobalSupport #ContinuousImprovement
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Senior Advanced EngineerPark Place Technologies Jan 2020 - Jan 2024Moses Lake, Wa, United StatesAs an Advanced Engineer, I offer level three technical support for data center equipment technologies with specialized knowledge in original equipment manufacturer (OEM) network products. I approach every engagement with a "customer-first" attitude, collaborating regularly with field engineers, internal teams, and customers to address escalated issues. My responsibilities also include conducting research, documenting processes, and contributing to the New Product Introduction (NPI) process for the release and support of new products within our third-party maintenance portfolio. #TechnicalSupport #EngineeringExcellence #CustomerFirst
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Field Service And Support EngineerPark Place Technologies Jun 2015 - Jan 2020Moses Lake, Washington, United StatesField Engineer servicing Intuit at their primary data center in Quincy, WA. Focus on NetApp hardware troubleshooting and replacement. Also responsible for NetApp hardware at the DR site located in Las Vegas, NV.
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Technical Support Engineer 3Netapp Jul 2012 - Jun 2015Wichita, Kansas Area- Responsibilities of Technical Support Engineer 2 in addition to:- Collaborate with TSE2’s on next steps with Troubleshooting- Collaborate with engineering and third party vendors (MS, VMware) to resolve customer issues- Coordinate with escalation resources on politically charged/hot cases- Analyze logs and data files as needed to work towards resolution of customer issues- Provide Root Cause Analysis (RCA) -
Technical Support Engineer E-SeriesNetapp Mar 2011 - Jul 2012Wichita, Kansas Area- Provide Tier 2 support to customers and third party maintainers- Address specific user issues- Provide troubleshooting and technical support via telephone, web based tools and email- Advise customers regarding proper configuration and use of products- During problem escalations, act as a liaison between customer and Tier 3 support
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Contractor For Lsi CorporationThe Arnold Group Dec 2009 - Mar 2011Wichita, Kansas Area- Provide Tier 1 and Tier 2 support to customers for direct attached storage products- Address specific user issues- Provide troubleshooting and technical support via telephone, web based tools and email- During problem escalations, act as a liaison between customer and Tier 3 support -
Release & Support AnalystCch Oct 2007 - Jul 2009Wichita, Kansas Area- Performed release and pre-release testing on web-based tax calculators, publications and software- Provided Tier 1 phone and email support for Site Builder, template based accounting websites- Provided Tier 1 support for multiple accounting company email environments- Performed website customization on a per-customer basis- Worked with off-shore development team to resolve bugs in software -
Contractor For Cch Inc.Spherion Oct 2006 - Oct 2007Wichita, Kansas Area- Performed release and pre-release testing on web-based tax calculators, publications and software- Provided Tier 1 phone and email support for Site Builder, template based accounting websites- Provided Tier 1 support for multiple accounting company email environments- Performed website customization on a per-customer basis- Worked with off-shore development team to resolve bugs in software
Brian Ellington Skills
Brian Ellington Education Details
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Computer Science -
Bachelor Of Science In Nursing
Frequently Asked Questions about Brian Ellington
What company does Brian Ellington work for?
Brian Ellington works for Park Place Technologies
What is Brian Ellington's role at the current company?
Brian Ellington's current role is From procurement to decommission, Park Place Technologies helps IT teams optimize IT lifecycle management. Empowering teams to think bigger – and act faster..
What is Brian Ellington's email address?
Brian Ellington's email address is be****@****ail.com
What is Brian Ellington's direct phone number?
Brian Ellington's direct phone number is +144068*****
What schools did Brian Ellington attend?
Brian Ellington attended Vatterott College-Wichita, Wichita State University.
What are some of Brian Ellington's interests?
Brian Ellington has interest in Children, Cooking, Technology, Politics, Gaming, Education, Reading, Science And Technology, Human Rights, Animal Welfare.
What skills is Brian Ellington known for?
Brian Ellington has skills like San, Troubleshooting, Technical Support, Storage, Virtualization, Operating Systems, Vmware, Nas, Windows, Hardware, Linux, Data Center.
Who are Brian Ellington's colleagues?
Brian Ellington's colleagues are Paige B., Kayne Seale, Ian Santulli, Matthew Range, Micki Arwood, Charles Collier, Saqib Javed.
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