Brian Ellington Email & Phone Number

Moses Lake, Washington, United States

Proficiently oversee the daily operations of the NetApp Remote Support team, fostering collaboration and self-sufficiency. I prioritize accessibility to address questions and offer situational guidance. Conduct periodic meetings with personnel to discuss customer escalations and overall ticket progression. Handle internal and external escalations, involving relevant departments for direction or updates. Conduct thorough analysis of existing processes, procedures, and systems, identifying areas for improvement. Guide or actively participate in projects aimed at driving meaningful change. #OperationsManagement #GlobalSupport #ContinuousImprovement

Moses Lake, Wa, United States

As an Advanced Engineer, I offer level three technical support for data center equipment technologies with specialized knowledge in original equipment manufacturer (OEM) network products. I approach every engagement with a "customer-first" attitude, collaborating regularly with field engineers, internal teams, and customers to address escalated issues. My responsibilities also include conducting research, documenting processes, and contributing to the New Product Introduction (NPI) process for the release and support of new products within our third-party maintenance portfolio. #TechnicalSupport #EngineeringExcellence #CustomerFirst

Moses Lake, Washington, United States

Field Engineer servicing Intuit at their primary data center in Quincy, WA. Focus on NetApp hardware troubleshooting and replacement. Also responsible for NetApp hardware at the DR site located in Las Vegas, NV.

Wichita, Kansas Area

- Responsibilities of Technical Support Engineer 2 in addition to:- Collaborate with TSE2’s on next steps with Troubleshooting- Collaborate with engineering and third party vendors (MS, VMware) to resolve customer issues- Coordinate with escalation resources on politically charged/hot cases- Analyze logs and data files as needed to work towards resolution of customer issues- Provide Root Cause Analysis (RCA)

Wichita, Kansas Area

- Provide Tier 2 support to customers and third party maintainers- Address specific user issues- Provide troubleshooting and technical support via telephone, web based tools and email- Advise customers regarding proper configuration and use of products- During problem escalations, act as a liaison between customer and Tier 3 support

Wichita, Kansas Area

- Provide Tier 1 and Tier 2 support to customers for direct attached storage products- Address specific user issues- Provide troubleshooting and technical support via telephone, web based tools and email- During problem escalations, act as a liaison between customer and Tier 3 support

Wichita, Kansas Area

- Performed release and pre-release testing on web-based tax calculators, publications and software- Provided Tier 1 phone and email support for Site Builder, template based accounting websites- Provided Tier 1 support for multiple accounting company email environments- Performed website customization on a per-customer basis- Worked with off-shore development team to resolve bugs in software

Wichita, Kansas Area

- Performed release and pre-release testing on web-based tax calculators, publications and software- Provided Tier 1 phone and email support for Site Builder, template based accounting websites- Provided Tier 1 support for multiple accounting company email environments- Performed website customization on a per-customer basis- Worked with off-shore development team to resolve bugs in software

Certificate Program, Computer Science

Completed Computer Technology certificate program, including Server 2000 and 2003, Windows XP and Vista, network technology and concepts.

Bachelor Of Science In Nursing