Brian Gresham Email and Phone Number

Worked on a long term project for Bank of America helping to create and update procedures for their new mortgage processing software.

• Work with Subject Matter Experts to create, edit and update policies and procedures for the Home Loans group of Bank of America• Participate in a committee on quality control for consistency standards• Mentor new writers to my group• Write, edit, and update bulletins sent out to field employees • Help to clearly define departmental responsibilities and ensure our documentation reflects our responsibilities• Use Sharepoint to update daily reports on SLAs, project durations,… Show more • Work with Subject Matter Experts to create, edit and update policies and procedures for the Home Loans group of Bank of America• Participate in a committee on quality control for consistency standards• Mentor new writers to my group• Write, edit, and update bulletins sent out to field employees • Help to clearly define departmental responsibilities and ensure our documentation reflects our responsibilities• Use Sharepoint to update daily reports on SLAs, project durations, and other metrics Show less