Brian Gresham Email & Phone Number

Irving, Texas, United States

United States

Worked on a long term project for Bank of America helping to create and update procedures for their new mortgage processing software.

Irving, Tx

Plano, Tx

• Work with Subject Matter Experts to create, edit and update policies and procedures for the Home Loans group of Bank of America• Participate in a committee on quality control for consistency standards• Mentor new writers to my group• Write, edit, and update bulletins sent out to field employees • Help to clearly define departmental responsibilities and ensure our documentation reflects our responsibilities• Use Sharepoint to update daily reports on SLAs, project durations,… Show more • Work with Subject Matter Experts to create, edit and update policies and procedures for the Home Loans group of Bank of America• Participate in a committee on quality control for consistency standards• Mentor new writers to my group• Write, edit, and update bulletins sent out to field employees • Help to clearly define departmental responsibilities and ensure our documentation reflects our responsibilities• Use Sharepoint to update daily reports on SLAs, project durations, and other metrics Show less

Ma, English, Technical Writing

Bachelor Of Arts - Ba, English

Activities and Societies: Alpha Chi Honor Society