Developed and implemented strategic engagement initiatives, optimizing relationships with carriers and boosting overall performance.- Effectively led and managed a remote team of six in Bogota, Colombia, ensuring seamless collaboration and achieving outstanding results.- Established key performance indicators (KPIs) aligned with company objectives, providing a clear framework for measuring carrier engagement and success.- Explored and implemented innovative technologies, enhancing efficiency in carrier interactions and streamlining operational processes.- Maintained transparent communication channels with carriers, promptly addressing concerns and implementing effective solutions.- Ensured compliance with state guidelines and industry regulations, overseeing documentation processes and maintaining a high standard of adherence.- Designed and implemented training programs to elevate carrier capabilities, addressing performance gaps and fostering continuous improvement.- Cultivated strong relationships with carriers, identifying collaboration opportunities and proactively resolving issues.-Innovative leader in our DEI mission

• Obtain new business through cold calling;• Build long standing relationships with new and existing customers, carriers, and co-workers;• Find capacity and coverage for all shipments;• Accountable for tracking and tracing all pickups and deliveries;• Resolving service issues and failures while working with management team;• Establish and maintain personal book of business by establishing best practices and industry best customer service;• Negotiate rates with customers and carriers;• Assist support departments as needed with customer billing or carrier issues;

• Negotiate rates with carriers for maximum profit• Collect, document, and disseminate accurate information to/from Carriers and Drivers and between internal departments• Dispatch drivers to designated shippers, consignees, and intermediate stops if applicable• Collect all required information from drivers before dispatching and provide accurate and detailed information regarding directions, load information, pick-up/delivery times/numbers as well as all other special load related information• Manage carrier issues and resolve carrier operational problems including unplanned accessorial charges and accounting discrepancies• Develop and maintain quality working relationships with transportation providers, customers, and warehouses by using various means of communications• Represent our customer when working with the contracted carrier