Brian Pitts Email & Phone Number

Washington D.C. Metro Area

Washington, Dc

• Lead cooperatively a team of 12 to 17, ensuring that voters have a fair opportunity to cast their ballots• Review and analyze objectively the performance of each member of the precinct staff• Greet voters warmly and politely before they receive their ballots, listening to and addressing their concerns• Communicate accurately and promptly voter participation and voting results to poll watchers and DCBOE Central Office • Assume additional roles and responsibilities as needed to ensure an error-free voting processThis is an occasional position.

Washington, District Of Columbia

• Work effectively and tirelessly with diverse group of students to increase their knowledge, understanding of, and independent skills in quantitative literacy and reasoning, algebra, statistics, economics, and psychology• Communicate proactively with instructors to ensure students are learning the right material at the right pace• Adjust tutoring style and approach to meet the unique strengths and weaknesses of each student• Emphasize attention-to-details and study skills in tutoring sessions, always cognizant of theoretical underpinnings of the subject matter• Continue to strive for subject mastery and to learn new interpersonal and technical problem-solving skills

Washington, District Of Columbia

Writer, Editor, Researcher

Washington, Dc

• Delivered excellent direct customer service by warmly and politely greeting patrons, answering their questions, checking in and checking out library materials, registering patrons, and resolving account issues• Ensured smooth and orderly operation of the library by shelving materials promptly, shifting, shelf-reading, coding, and sorting library materials, paying close attention to necessary details• Created eye-catching displays and merchandised library materials to increase circulation rates• Reference interviewed patrons to ascertain and meet their needs of library materials and services• Adapted successfully and quickly to changes in patron and staff technologies and customer service procedures• Fixed glitch in EBSCONET periodical inventory system to allow proper processing of magazines and newspapers at the neighborhood branch• Earned STAR Award for providing excellent customer service as a neighborhood branch on recommendation of patrons

Bethesda, Md

• Operated multi-line phone system, routing calls to the proper employee promptly, efficiently, and hospitably• Managed requests from clients and vendors to ensure that they were connected with proper personnel• Ensured that outgoing client and vendor communications were sent in a timely manner• Distributed incoming messages and packages to recipients• Drafted outgoing business e-mails and letters to clients and vendors to relay or request information • Organized calendars and coordinated meetings for the Principal, Office Manager, and staff• Provided flexibility and a willingness to work extra hours during tax preparation season• Earned “Best Smile Award” for work during tax preparation season, reflecting composure and positive attitude in a stressful work environment

Bachelor Of Arts (B.A.), Psychology, 3.836 Gpa

Dean's List - Spring 2017, Fall 2016

Professional Skills Training And Career Coaching

• Built self-assurance and confidence in professional skill set by drafting SMART (Specific, Measurable, Attainable, Relevant, Time-bound).

Computers And Information Technology

Activities and Societies: Courses taken include Microsoft Office Track, IC3 (Internet and Computing Core Certification).