Brian Huard Email & Phone Number

- Resolving difficult cases that have been escalated. - Assisting QA in writing detailed software test plans.- Assisting QA by testing the software.- Increasing professional knowledge and certifications by mastering Server 2012 and 2016. - Working with basic coding and log file analysis to add additional skills.

Corona, Ca

- Multi-talented I.T. professional competent in Microsoft Exchange, Active Directory, Lync, and 0365.- Awarded ENow's prestigious "Excellence Award" for 2014 due to hard work, innovation, and perseverance. - Provides in depth demos of Mailscape, the Exchange monitoring and reporting software used by over 100 companies in over 50 countries, including big names like Facebook and the New York Stock Exchange.- Assists with project management in Compass, ENow's Active Directory monitoring and reporting tool.- Assists the Quality Control Engineers at ENow, working regularly with a dedicated team of professionals putting all ENow's products through rigorous testing.- Interfaces with Sales Team, providing Tech Support, product demonstrations, Q and A with potential customers, and Sales Training.- Creates audio and video content for ENow's LMS training portal, and also ENow's YouTube site.- Technical writer, assisting Product Management team.- Able to work 100 percent remote while consistently exceeding expectations.

Temecula, Ca

Owner / Operator of Watchdog Networking, providing secure hardware and software computer solutions for small to mid-sized businesses in the Temecula Valley. We offer mobile service, with free local pickup and delivery, with a guaranteed turnaround time of 48-72 hours. Services provided are; - Network set up, configuration, troubleshooting, and repair- Server installation, configuration, and repair- Custom building of PC's for business or gaming- Network Administration- Monthly performance tune ups- Virus and Spyware removal with no data loss

Escondido, Ca

Desktop Support II specialist supported over 500 individual users on workstations using Windows XP, Vista, and 7. Diagnosed and repaired Tier II problems both remotely and at the clients location. Assisted in server maintenance, diagnosis, and repair, with real-time monitoring of dozens of Windows Servers running operating systems 2003, 2008, and SBS 2008. Worked daily with Active Directory, DNS, NTFS permissions, shares, file and print servers, remote desktop, VPN connections, and virtual machines. Field Technician, servicing both individual workstations and servers in our clients networks.

Costa Mesa, Ca

Contracted to work out of The Microsoft Store in Costa Mesa, CA, as Microsoft launched its Small Business Onsite Repair. Responsibilities included,Install, configure and repair Windows Operating Systems, Office 2010, Outlook, Office 365, and many more. Virus and Spyware removal, with zero data loss to the client. Configure RAID for business machines, and network settings, such as DNS, DHCP, TCP/IP, A/V and Firewalls, and Active Directory.Diagnose and perform any and all laptop and desktop hardware repair as needed.

Built and rebuilt personal, business, and gaming computers.Specialized in antivirus and spyware removal.Installed systems in local businesses and set up software, networking, etc.Exceeded expectations by being realistic in goal-setting, timely regarding project management and completion, paying attention to detail, ensuring customer satisfaction, and thorough follow up.

Daily cold calls through telephone, email, and in person with the goal of reaching and setting appointments with company "decision maker" Used "solution based selling" to learn prospect pain and needs Designed and presented custom proposals for each prospect Voiced and produced both local and national commercials, with laptop PC and audio editing tools such as Cool Edit Pro and Adobe AuditionWas top-biller several months straight by implementing "customer needs-based sales solutions" and ensuring customer satisfaction after every marketing campaign.

Computer Networking And Security, Microsoft Mcitp Windows Server, Mcitp Exchange, Mcse

Education record

Associate Of Arts - Aa, Abs