Brian Jackson Email & Phone Number

New York, United States

New York, New York, United States

New York, New York, United States

Provide onsite technical support and administration to a client site of 70+ local users.Duties• Desktop support and user administration• Hardware and software procurement, provisioning and tracking, including all aspects of the asset management lifecycle (maintaining asset database, procedural testing, product lifecycle tracking, asset disposal)• Telecom management (IP phone and mobile). Serve as mobile carrier accountadministrator for all US-based lines.• Serve as SharePoint administrator/site steward for local teams.• Liaise with local/US-based vendors (hardware/software, asset maintenance, etc.)• Audio/visual support (Crestron and Cisco room systems, Microsoft Teams)• Hands-on support of network and data center/LAN closet activities (VPN, firewall, server)• Document technical procedures and draft technical communications for office-wide distribution.• Supported buildout of a west coast office expansion project.

Brooklyn, Ny

• Served as divisional intranet administrator, coordinating day-to-day maintenanceof internal websites, as well as providing Level 2 technical support and assisting in majorSharePoint migrations (50,000+ users).• Supported software development operations throughout the product lifecycle andoversaw the change management process.• Reviewed and compiled KPI data into business intelligence and metrics reports.• Created and maintained archive of training materials, user guides, product demos,governance documentation and FAQs.Accomplishments:• Conceptualized and produced 2 weekly newsletters on technical news fordivision-wide distribution.• Built inventory tracking system using SharePoint, facilitating onboarding of hundreds of new hires.• Developed and implemented an on-demand reporting framework, providing adashboard which allowed clients to easily query databases for routine metrics analysis.

New York, Ny

Provided deskside support to 150+ end users at client site.

Poughkeepsie, Ny

Provided Level 1 technical support on all client accounts. Drafted, edited and finalized copy for client websites, email marketing campaigns, e-commerce stores, FAQs and press releases. Performed QA and ensured cross-platform/mobile optimization.