Brian Jackson Email & Phone Number

New York, United States

New York, New York, United States

New York, New York, United States

• Provide onsite technical support and administration to a client site of 70+ local users.Duties
• Desktop support and user administration
• Hardware and software procurement, provisioning and tracking, including all aspects of the asset management lifecycle (maintaining asset database, procedural testing, product lifecycle tracking, asset disposal)
• Telecom management (IP phone and mobile). Serve as mobile carrier accountadministrator for all US-based lines.
• Serve as SharePoint administrator/site steward for local teams.
• Liaise with local/US-based vendors (hardware/software, asset maintenance, etc.)

Brooklyn, NY

• Served as divisional intranet administrator, coordinating day-to-day maintenanceof internal websites, as well as providing Level 2 technical support and assisting in majorSharePoint migrations (50,000+ users).
• Supported software development operations throughout the product lifecycle andoversaw the change management process.
• Reviewed and compiled KPI data into business intelligence and metrics reports.
• Created and maintained archive of training materials, user guides, product demos,governance documentation and FAQs.Accomplishments:
• Conceptualized and produced 2 weekly newsletters on technical news fordivision-wide distribution.
• Built inventory tracking system using SharePoint, facilitating onboarding of hundreds of new hires.

New York, NY

Provided deskside support to 150+ end users at client site.

Poughkeepsie, NY

Provided Level 1 technical support on all client accounts. Drafted, edited and finalized copy for client websites, email marketing campaigns, e-commerce stores, FAQs and press releases. Performed QA and ensured cross-platform/mobile optimization.