Successfully managed a team of over 20+ Help Desk and Field techs, senior system administrators, and senior network administrators, resulting in a 100% growth in client base in 2022.Improved CSAT from 97% to 98%, reduced response and resolution times, and increased profitability through streamlining operations.Developed new network planning forms to decrease timelines, improve accuracy, and increase profitability.Supervised a team of Tier 1 through 3 technicians, managing all IT projects, including onboarding new clients, server builds, RDS builds, Azure cloud migrations, and email migrations.Increased CSAT from 95% to 97.5%, while adding 30 additional clients.Developed standard operating procedures for key IT service deliveries, including response time and resolution time, and for IT projects, including standard templates and processes for Potential Client IT Discoveries, Client Onboarding, Email Migrations, and Intune Migrations.Oversaw the complete direction and operations of Art Is In Market, expanding the company from two locations to four Michigan locations and one Nashville location.Developed and implemented new systems, including AIIM’s first Point Of Sale System and barcode system, and a custom database to calculate proper commissions to be paid out to consignors.Managed and maintained all computer systems, networks, hardware, and software both local and remote.Successfully trained physicians, hospital staff, and other medical professionals on Electronic Medical Record (EMR) systems at HCA facilities.Accountable for the largest Seminar program, managing the training and development of seminar leaders to lead their seminars.Managed project development and implementation, facilitating and delivering 25% growth year after year with over 400,000 participants annually.Planned annual conferences/seminar programs, managing more than 70,000 participants, including venue selection, budgeting, travel arrangements, and accommodations, among others.

n extension of Computer Pros, Technology Lab is the only Mac and PC certified Managed Service Provider (MSP) in Tennessee. With expertise that spans both Mac and PC environments, Technology Lab can design a long-term technology strategy for any business. We pride ourselves on our 97% customer satisfaction rate because it shows that we put our customers first.

• Oversee complete direction and operations of company in Michigan and Tennessee; develop operating budgets of $800K/annually; drive hiring, leasing, and advertising/marketing plans• Manage/maintain all computer systems, networks, and local & remote hardware/software; designed and launched online business, and responsible for nine direct reports with a team of 300• Completed expansion by doubling number of Michigan locations/adding new location in Nashville; 2.6M annual revenue• Implemented new systems, including a POS and barcode system which reduced errors by 100%; digitized and automated all process systems which decreased no-shows and increased communication between artists• Developed/designed custom database to calculate vendor commissions, significantly reducing labor time; processed 250-300 individual deposits

• Led nation-wide HCA trainings for physicians/medical staff on Electronic Medical Record (EMR) systems; travelled and performed weekly sessions • Diagnosed and troubleshot errors with all EMR and hardware at HCA facilities; resolved up to 20/25 issues a week

• Served as sole technician, training clients on PC and Mac use; managed all aspects of computer service department, including diagnosing and repairing all computer systems; provided phone support and technical repairs remotely/onsite• Managed corporate IT accounts, including network administration, server administration, and workstations• Streamlined service department processes for optimal efficiency; maintained client relationships and drew repeat business

• Led Seminar Program, including training and developing seminar leaders; led training for the Team Management and Leadership Program, a two-year entrepreneurial program • Managed project developments, delivering 25% growth annually with over 400,000 participants per year • Planned annual conferences of 70,000+ participants which included venue, budget, travel, and accommodations• Acted as key IT support contractor; worked on routers, servers, VOIP system, and workstations to include procurement, configuration, and installations