Brian La Pratt Email & Phone Number

Successfully managed a team of over 20+ Help Desk and Field techs, senior system administrators, and senior network administrators, resulting in a 100% growth in client base in 2022.Improved CSAT from 97% to 98%, reduced response and resolution times, and increased profitability through streamlining operations.Developed new network planning forms to.

Greater Nashville Area, TN

n extension of Computer Pros, Technology Lab is the only Mac and PC certified Managed Service Provider (MSP) in Tennessee. With expertise that spans both Mac and PC environments, Technology Lab can design a long-term technology strategy for any business. We pride ourselves on our 97% customer satisfaction rate because it shows that we put our customers.

Nashville, TN

• Oversee complete direction and operations of company in Michigan and Tennessee; develop operating budgets of $800K/annually; drive hiring, leasing, and advertising/marketing plans
• Manage/maintain all computer systems, networks, and local & remote hardware/software; designed and launched online business, and responsible for nine direct reports with a team of 300
• Completed expansion by doubling number of Michigan locations/adding new location in Nashville; 2.6M annual revenue
• Implemented new systems, including a POS and barcode system which reduced errors by 100%; digitized and automated all process systems which decreased no-shows and increased communication between artists
• Developed/designed custom database to calculate vendor commissions, significantly reducing labor time; processed 250-300 individual deposits

Greater Nashville Area, TN

• Led nation-wide HCA trainings for physicians/medical staff on Electronic Medical Record (EMR) systems; travelled and performed weekly sessions
• Diagnosed and troubleshot errors with all EMR and hardware at HCA facilities; resolved up to 20/25 issues a week

Green Hills, TN

• Served as sole technician, training clients on PC and Mac use; managed all aspects of computer service department, including diagnosing and repairing all computer systems; provided phone support and technical repairs.
• Managed corporate IT accounts, including network administration, server administration, and workstations
• Streamlined service department processes for optimal efficiency; maintained client relationships and drew repeat business

Greater Los Angeles Area

• Led Seminar Program, including training and developing seminar leaders; led training for the Team Management and Leadership Program, a two-year entrepreneurial program
• Managed project developments, delivering 25% growth annually with over 400,000 participants per year
• Planned annual conferences of 70,000+ participants which included venue, budget, travel, and accommodations
• Acted as key IT support contractor; worked on routers, servers, VOIP system, and workstations to include procurement, configuration, and installations