Kevin Gibson Jr. Email & Phone Number

Charlotte, North Carolina, United States

Carrollton, Tx

• Provided technical support for hardware, software, and network issues, troubleshooting and resolving problems.• Installed, configured, and maintained computer systems, peripherals, and network devices to ensure optimal performance.• Responded to help desk tickets, prioritized tasks based on urgency, and escalated complex issues to higher-level support.• Conducted system updates, patches, and backups to ensure data integrity, security, and system stability.• Assisted users with IT-related inquiries, provided training and guidance on software usage, and created documentation.• Maintained security levels and access rights for software and end-user PCs for proper authorization and protection.• Resolved user account problems within Active Directory environment, ensuring smooth user access.Key Accomplishments o Improved user satisfaction by 40% through proactive resolution of IT issues and implementation of user-friendly solutions.o Reduced system downtime by 25% by implementing automated maintenance processes and conducting regular system performance evaluations.

Killeen, Texas, United States

• Installed, maintained, and troubleshooted hardware and software systems for optimal performance and functionality.• Managed network configurations, ensuring secure and efficient data flow across organizational systems.• Conducted regular system backups and implemented data recovery strategies to safeguard critical information.• Provided technical support and guidance to end-users, resolving IT issues promptly to minimize disruptions.• Installed and configured hardware components like routers, switches, and firewalls for optimal performance.• Monitored server performance metrics, documented network configurations, and tested new hardware/software installations.• Conducted regular audits and assessments of IT infrastructure to identify areas for improvement and ensure compliance.• Implemented security measures such as firewalls, encryption protocols, and access controls to protect sensitive data.• Collaborated with vendors and service providers to procure IT equipment, negotiate contracts, and manage vendor relationships.Key Accomplishments o Streamlined IT processes, reducing response times by 20% and increasing overall operational efficiency.o Optimized IT asset management, resulting in improved inventory accuracy and cost savings of 10%.

• Managed electronic sales, stocked shelves, and refreshed displays for optimal presentation.• Mentored new hires on company policies and procedures to ensure seamless integration.• Monitored team performance, supporting productivity goals and maintaining high standards.• Motivated and coached team members, boosting sales and providing top-notch customer service.• Delegated tasks effectively, streamlining operations and enabling focus on strategic initiatives.Key Accomplishmentso Achieved a 15% increase in electronic sales through strategic shelf stocking and display enhancements.o Implemented IT solutions to streamline inventory management, reducing errors by 30%.

Voorhees Nj

• Utilized D2000, a Windows-based PC application, to receive Roadside Assistance requests from the Call Center.• Organized work schedules as per guidelines, optimizing resource use for dispatch operations.• Identified areas needing dispatcher training and implementing strategies for improvement.• Used GPS tech to accurately track technician locations during on-site visits.• Monitored and maintained communications equipment regularly for optimal function.Key Accomplishmentso Reduced response time by 20% through efficient scheduling and resource allocation in dispatch operations.o Improved dispatcher productivity by 30% through targeted training programs and skill enhancement initiatives.

Mount Laurel, Nj

Monitor customers for violations of gaming regulations or casino policiesAddress customers’ complaints about serviceAnswered as many as 60 calls a day from customers regarding their accountsPerformed on-line troubleshooting: identified problems, gave technical adviceInteracted with customers and ensured that they have a pleasant experienceKeep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Mount Laurel

Provide personalized service and exceptional expertise for customers.Handle all aspects of the sale including: customer contracts and warranties, customer payments, cash and credit card/check transactions.Develop, maintain and communicate strong, up-to-date knowledge of wireless products, accessories, pricing Engaged customers using selling skills to build complete solutions while maintain a balance of high velocity and high service.Communicate to customers what’s possible with technology.Used all relevant sales tools including online learning to drive profitable growth and exceeded department goals.

Bachelor'S Degree, Computer Science

Certification In Computers Candidate

Activities and Societies: Relevant Coursework: Azure Fundamentals, Azure AI Fundamentals, CompTIA A+, CompTIA Sec+, CompTIA Network+

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Education record

High School Diploma - Engineering