Denise Fox Rosser Email & Phone Number

Nashville, Tennessee, United States

Responsible for overseeing and managing four to six key accounts in addition to supervising a team of three Client Relations Managers. My primary focus is to build and maintain strong relationships with clients, while developing account strategies, internal processes and coordinating team efforts in order to deliver exceptional service and support. Responsibilities include:- Client Relationship Management- Team Leadership and Management- Account Strategy and Growth-… Show more Responsible for overseeing and managing four to six key accounts in addition to supervising a team of three Client Relations Managers. My primary focus is to build and maintain strong relationships with clients, while developing account strategies, internal processes and coordinating team efforts in order to deliver exceptional service and support. Responsibilities include:- Client Relationship Management- Team Leadership and Management- Account Strategy and Growth- Issue Resolution and Escalation- Client Retention and Satisfaction Show less

Nashville, Tennessee, United States

As a Client Relations Manager, I was responsible for fostering strong, long-term relationships with our managed services clients. My primary goals included understanding our client's business needs, ensuring their satisfaction and identifying opportunities for growth and collaboration. I acted as the main point of contact for clients, coordinating with internal teams to deliver white glove service and support. Responsibilities included:- Client Relationships Management- Account… Show more As a Client Relations Manager, I was responsible for fostering strong, long-term relationships with our managed services clients. My primary goals included understanding our client's business needs, ensuring their satisfaction and identifying opportunities for growth and collaboration. I acted as the main point of contact for clients, coordinating with internal teams to deliver white glove service and support. Responsibilities included:- Client Relationships Management- Account Management- Project Coordination- Issue Resolution- Client Retention Show less

Franklin, Tennessee

• Prioritize and advocate for customer needs, elevating issues that will have the most impact on customer satisfaction, retention and growth• Collaborate with other internal teams to provide an outstanding onboarding and ongoing experience for our clients•Manage communication regarding client Zendesk tickets and document client interactions via Salesforce and ChurnZero• Use a data-driven approach to lead outreach campaigns that promote new products, analyze client engagement, and… Show more • Prioritize and advocate for customer needs, elevating issues that will have the most impact on customer satisfaction, retention and growth• Collaborate with other internal teams to provide an outstanding onboarding and ongoing experience for our clients•Manage communication regarding client Zendesk tickets and document client interactions via Salesforce and ChurnZero• Use a data-driven approach to lead outreach campaigns that promote new products, analyze client engagement, and increase product utilization• Negotiate contract renewals, create proposals and manage document processing via Salesforce and DocuSign Show less

Build and maintain relationships with customers across Tennessee by engaging C-Level executives to consider the possibilities of Apple technology in their businesses. Responsibilities include discovering customer needs by facilitating briefings; scheduling and hosting calls with customers and a wide host of Apple resources including Solution Engineers, Industry Development Executives and Apple Certified Consultants; crafting ideal technological solutions which include Apple professional… Show more Build and maintain relationships with customers across Tennessee by engaging C-Level executives to consider the possibilities of Apple technology in their businesses. Responsibilities include discovering customer needs by facilitating briefings; scheduling and hosting calls with customers and a wide host of Apple resources including Solution Engineers, Industry Development Executives and Apple Certified Consultants; crafting ideal technological solutions which include Apple professional services as well as deployment strategies. Show less

Spent three months in a Career Experience as Acting Manager at an Apple retail store. Responsibilities mainly involved leading and inspiring the sales team to create ownership opportunities on the sales floor and handling customer service issues for both the sales team and Genius Bar team.

Gatekeeper for the technical support team, aided them in providing excellent customer service at the Genius Bar. Responsible for managing customer repairs, customer expectations and assisting with customer service issues. Managed operational activities in regards to keeping repairs organized and on-time. Delegated to all team members and provided the necessary information in order to maintain efficiency.

Specialist responsibilities included creating energy and excitement around Apple products, advising customers on the best solution based on their specific needs.Technical Specialist responsibilities included providing exceptional customer service through quick and efficient technical support and training appointments.

Brentwood, Tennessee

Responsible for all aspects of the business: from retaining clients to design to presentations and billing. Worked on a variety of projects including newsletters, corporate identity, music packaging, advertising and magazine production.

Franklin, Tennessee

Responsible for the concept, design and production of the bi-monthly Christian business magazine, Life@Work Journal. Conceptualized and assigned photo shoots across the country, maintained the publication budget, worked closely with the editorial team as well as print vendors.

Nashville, Tennessee

Served as art director for CCM Magazine (circulation: 60,000+), in which I was responsible for all aspects of creating the monthly publication, from meeting with the editorial team to obtaining photography to layout, design and production. Oversaw the concept, design and development of several additional publications and marketing materials and managed one assistant art director.

Brentwood, Tn

Responsibilities included design, layout and production of a broad range of marketing materials for several of the agency’s clients. These materials included corporate magazines, newsletters, advertisements, brochures, identity packages, product packaging and corporate publications. Designed a variety of nationally distributed projects including point-of-purchase displays, hang tags and floor graphics, as well as supervised and directed a team to aid in the production of these materials… Show more Responsibilities included design, layout and production of a broad range of marketing materials for several of the agency’s clients. These materials included corporate magazines, newsletters, advertisements, brochures, identity packages, product packaging and corporate publications. Designed a variety of nationally distributed projects including point-of-purchase displays, hang tags and floor graphics, as well as supervised and directed a team to aid in the production of these materials. Assisted the production coordinator in obtaining engraving, printing and photography quotes and worked closely with engraving and printing vendors regarding job requirements. Responsible for press checks on both sheet fed and web presses. Show less

Brentwood, Tennessee

In addition to designing for the agency, assisted in other capacities including account executive, meeting with clients per agency projects and production coordinator, managing various print projects that included photography, engraving and printing. Worked closely with other account executives conceptualizing advertising campaigns through creative writing and design. Obtained quotes per client budgets and established production deadlines while maintaining vendor relationships. Gained extensive… Show more In addition to designing for the agency, assisted in other capacities including account executive, meeting with clients per agency projects and production coordinator, managing various print projects that included photography, engraving and printing. Worked closely with other account executives conceptualizing advertising campaigns through creative writing and design. Obtained quotes per client budgets and established production deadlines while maintaining vendor relationships. Gained extensive knowledge of magazine and catalog production. Show less

Brentwood, Tennessee

Responsible for computer generated layout and design as well as traditional mechanical production and paste-up. Acquired knowledge associated with one to three color printing procedures and basic bindery operations.