Brian Petersen Email & Phone Number

Billings, Mt

Business manager for Billings Clinic pharmacy department.

Billings, Montana, United States

- Responsible for conducting complex insurance premium audits of policy holder payroll records, applying a deep understanding of exposures, coverage endorsements, accounting practices, and classification code usage- Guided policy holders through the audit process, providing superior customer service and strengthening client relationships

Billings, Montana, United States

Oversaw staff of Litigation Support Specialists that were responsible for obtaining important documentation pertaining to mass tort litigation cases that included items such as medical diagnosis substantiation, military records, and client testimonials. - Successfully led a project to obtain critical information and client sign-off for a high-profile settlement. Made sure that the clients completely satisfied all established legal requirements before the settlement claim deadline.

Billings, Montana, United States

Led the operations site that was responsible for overseeing collateral securitization activities for one of the largest commercial finance companies in North America. Provided strategic direction and collaborated with multiple departments that performed critical risk mitigation processes.- Saved $1.5MM in annual costs by implementing process improvements that shortened turnaround times, reduced staffing, and decreased vendor and IT expenses.- Consistently exceeded customer expectations (evidenced by Net Promoter Scores) by promoting a positive and empowering work culture.

Billings, Montana, United States

Led a diverse business operations team of over 50 employees for the GE Capital Center of Excellence.- Consistently exceeded team performance targets (productivity, service level commitments, quality assurance) by successfully reviving and reinvigorating an underperforming organization.- Enabled an annual cost savings of over $1MM and created a 20% increase in team productivity by implementing effective process improvements and expense reduction strategies.

Billings, Montana, United States

Directed the Quality Assurance team that performed work initiation and digitized delivery of tasks across a site with over 200 employees.- Delivered effective oversight for initiatives to identify and remediate system risk control concerns.

Eden Prairie, Minnesota, United States

Created and maintained the Business Continuity strategy and plans for the operations team with over 1,600 employees across multiple locations.- Led the multi-level crisis management program that included emergency response procedures, business impact analyses, recovery plan designs, and ongoing plan DR testing.

Hoffman Estates, Illinois, United States

Oversaw and drove multiple DMAIC and LEAN projects that were focused on supporting company growth, customer satisfaction, and operational productivity.- Ensured the successful delivery and adoption of improvement initiatives and growth opportunities by actively engaged with a cross-functional team of stakeholders that included leaders from Sales, Marketing, Risk, and Operations.- Served as an effective change champion and agent to systemically drive continuous improvement efforts across the organization.