Brian Petersen Email and Phone Number
Are you interested in improving your organization’s operational and service delivery to maximize your productivity and profits?Me too! I have over 20 years of professional experience helping companies like Reciprocity Industries, BMO Harris Bank, and GE Capital Finance to realize optimal business processes, outstanding customer service, and create effective solutions to increase the company's bottom line. I also have expertise in LEAN Six Sigma (Black Belt), computer proficiency (Microsoft Office – Word, Excel, Visio, PowerPoint) exceptional written and oral communication skills, change management, problem-solving, and coaching and mentoring.Key highlights:• I’m a strong relationship-driven leader with extensive experience in effectively managing external stakeholders and collaborating with internal colleagues at every levels.• I have a laser focus on project management and heavily rely on metrics and strategic oversight to ensure that critical objectives and goals are met.• My background in LEAN Six Sigma is demonstrated by my history of saving companies millions of dollars through successful cost reduction programs.Please feel free to message me with any thoughts, comments, or questions about my work—I’m always interested in making new professional acquaintances.
Billings Clinic
View- Website:
- billingsclinic.com
- Employees:
- 1938
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Pharmacy Business ManagerBillings Clinic Sep 2024 - PresentBillings, MtBusiness manager for Billings Clinic pharmacy department. -
Premium AuditorMontana State Fund Jul 2024 - Sep 2024Billings, Montana, United States- Responsible for conducting complex insurance premium audits of policy holder payroll records, applying a deep understanding of exposures, coverage endorsements, accounting practices, and classification code usage- Guided policy holders through the audit process, providing superior customer service and strengthening client relationships -
Litigation Support ManagerReciprocity Industries Llc Jul 2023 - Jan 2024Billings, Montana, United StatesOversaw staff of Litigation Support Specialists that were responsible for obtaining important documentation pertaining to mass tort litigation cases that included items such as medical diagnosis substantiation, military records, and client testimonials. - Successfully led a project to obtain critical information and client sign-off for a high-profile settlement. Made sure that the clients completely satisfied all established legal requirements before the settlement claim deadline. -
Collateral Site LeaderBmo Harris Bank Dec 2016 - Jul 2023Billings, Montana, United StatesLed the operations site that was responsible for overseeing collateral securitization activities for one of the largest commercial finance companies in North America. Provided strategic direction and collaborated with multiple departments that performed critical risk mitigation processes.- Saved $1.5MM in annual costs by implementing process improvements that shortened turnaround times, reduced staffing, and decreased vendor and IT expenses.- Consistently exceeded customer expectations (evidenced by Net Promoter Scores) by promoting a positive and empowering work culture. -
Sr. Operations LeaderGe Capital Apr 2012 - Dec 2016Billings, Montana, United StatesLed a diverse business operations team of over 50 employees for the GE Capital Center of Excellence.- Consistently exceeded team performance targets (productivity, service level commitments, quality assurance) by successfully reviving and reinvigorating an underperforming organization.- Enabled an annual cost savings of over $1MM and created a 20% increase in team productivity by implementing effective process improvements and expense reduction strategies. -
Lead Program Manager - General OperationsGe Capital May 2008 - Apr 2012Billings, Montana, United StatesDirected the Quality Assurance team that performed work initiation and digitized delivery of tasks across a site with over 200 employees.- Delivered effective oversight for initiatives to identify and remediate system risk control concerns. -
Business Continuity & Crisis ManagerGe Aug 2007 - Apr 2008Eden Prairie, Minnesota, United StatesCreated and maintained the Business Continuity strategy and plans for the operations team with over 1,600 employees across multiple locations.- Led the multi-level crisis management program that included emergency response procedures, business impact analyses, recovery plan designs, and ongoing plan DR testing. -
Lean Six Sigma Black Belt / Bcp CoordinatorGe Capital Jul 2005 - Aug 2007Hoffman Estates, Illinois, United StatesOversaw and drove multiple DMAIC and LEAN projects that were focused on supporting company growth, customer satisfaction, and operational productivity.- Ensured the successful delivery and adoption of improvement initiatives and growth opportunities by actively engaged with a cross-functional team of stakeholders that included leaders from Sales, Marketing, Risk, and Operations.- Served as an effective change champion and agent to systemically drive continuous improvement efforts across the organization.
Brian Petersen Education Details
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Communications
Frequently Asked Questions about Brian Petersen
What company does Brian Petersen work for?
Brian Petersen works for Billings Clinic
What is Brian Petersen's role at the current company?
Brian Petersen's current role is Hello! I am an operations management pro with a wealth of experience and a passion for continually improving services, reducing costs, and making the team as efficient and effective as possible..
What schools did Brian Petersen attend?
Brian Petersen attended University Of Iowa.
Who are Brian Petersen's colleagues?
Brian Petersen's colleagues are Pam Danforth (Darrow), Pharmd, Bcacp, Bcps, Tom Birch, Kali Borer, Amy Queen, Natalie Watson, Brittany Brown, Justine Zoanni.
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Brian Petersen
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