APPLICATION SUPPORT ANALYSTStrategic & Tactical Planning • Project & Program Management • DevelopmentInfrastructure Support professional delivers required assets to run new and existing enterprise applications. Successfully partners with project management and application development teams to provide clients with structural solutions under different platforms, environments, networks, databases, permission, and hardware requirements. Effectively identifies project scope and parameters to schedule parallel and sequential tasks. Guides software and hardware staff to honor service level agreements to ensure the successful delivery of system developments and upgrade projects on time and on budget. Consistently provides documentation and training to end users for all modified and new systems.KEY SKILLS• Enterprise Information Management• Network Asset Management• Cross Tier Components Implementation• Strategic Planning • Budget/Cost Management • Compliance Reporting• Customer Relationship Management• Disaster Recovery Tests • Systems Upgrades• Strong Problem-Solving Skills• Excellent Communication Skills• Vendor/Client RelationsACCOMPLISHMENTSPERFORMANCE MANAGEMENT• Delivered value to functional organizations by successfully deploying complex end-to-end business intelligence solutions. • Facilitated effective working relationships between client, partners and project teams throughout project lifecycles, such as JIRA, Fenics, Limit Order Management (BarracudaFX)PROJECT MANAGEMENT• Collaborated with third-party vendor Fenics (GFI) and in house application team to implement a desk top application onto an enterprise platform.• Coordinated with third-party development BarracudaFX team on engineering and professional service activities and tasks. Disaster Recovery Planning from inception to DR: Fenics (GFI) and Limit Order Management (BarracudaFX) TECHNICAL SUPPORT• Provided on-going technical support for Fenics and Softek interface applications.