Brian Mwangi Email & Phone Number

Nairobi, Kenya

• Working closely with the Team Lead and Group Head on development, market launch, regulatory compliance, and overall performance management of the Healthcare Insurance Broking of products and services.• Effectively manage direct reports across all key managerial duties such as appraisal reviews, training, and feed into Team Lead and HR on any resource or efficiency gaps and advise on corrective fixes. • Manage identified key relationships between the company and insurance companies. This could include product development, underwriting, risk assessment, coordination for regulatory approvals, product testing, claims intermediation and overall service level to clients. • Effectively manage relationships with key strategic clients be it SMEs, Corporates, or Individuals across the full customer experience chain of claims, settlement, and renewals where deemed necessary.• Maintain a strong, relevant network and industry presence on behalf of the Healthcare Insurance Broking business.

Muthaiga

• Diligently explore and manage a clients’ needs and expectations therefore ensuring the client always has a policy that best suits their needs.• Ensure that proper client engagement is followed through, mindful of the constant need for proactivity, in order to minimize administration lapses.• Carefully monitor credit control and always insist of prompt payment of premium by customers, robustly enforcing sanctions, such as cover suspension, if necessary.• Positively deal with claims at every stage of the claims cycle; from intimation, through insurer, customer, and service provider liaison, to satisfactory conclusions. • In accordance with the claims workflow process, take proactive control of claims from the moment they are reported, record them accurately and follow them up.• Be diligent in the production and distribution of client documentation, keeping all records up-to-date and getting renewals out well in advance of the due dates.• Proactively handle all client queries, including policy benefit interpretation, cross-selling and up-selling, fact finding, follow ups and reporting.

Nairobi

• Creating non-existent clients in the company’s system• Confirming premium calculation applying the different applicable rates per class with guidance from the supervisor• Processing of debit notes and credit notes• Certificate declaration for all concerned intermediaries in company’s system

• Processing new policies, endorsements and certificates for motor insurance.• Handling walk in clients and responding to their enquiries. • Preparation of policy documents for motor policies.• Debiting clients details in the company system.• Raising credit notes with approval of underwriting manager.• Preparing renewal notices and renewing existing covers.• Receiving calls and calling brokers for verification of client’s details where necessary.• Dispatching documents to brokers and direct clients.• Certificate declaration in company’s system• Preparing and dispatching revision of valuation letters to clients.• Issuance of proposal forms to clients and help them in filling in some areas of consult.

Bachelor In Business Management, Risk Management And Insurance, Second Class

Activities and Societies: Swimming

Insurance

Activities and Societies: SwimmingDIPLOMA IN INSURANCE(AIIK)