Brianna Iliev Email & Phone Number

Sofia, Sofia City, Bulgaria

Sofia, Sofia City Province, Bulgaria

Simplifying complex engineering matters for SumUp integrators.Maintaining the public developer documentation website, consisting of integration guides and an API Reference, following the OpenAPI Specifications Standard.Implemented a technical documentation style guide and other documentation processes.Execution of small front-end tasks for the developer documentation website & the SumUp card widget (field validations, component refactoring, design & styling adjustments, etc.)

Sofia, Sofia City Province, Bulgaria

Sofia, Bulgaria

Organized and conducted training for the company’s employees & issued reporting on training matters.Maintained internal knowledge base for G Suite employees.Works towards continual knowledge improvement using all available resources and methods.Knowledge management and development, including updating and maintaining information data bases, preparing and publishing product/process documents, creating training materials, instructional design. Technical writing and content development.Verify content updates and publish them as per respective style guide.Responsible for aggregating data in order to identify knowledge gaps within the team.Responsible for planing and delivering refresh, up-skill, new launch and new hires training.Conduct coaching sessions.Creates and conducts assessments, provides scores and feedback to both consultants and management.Point of contact and lead for knowledge management projects, assigned by the client.

Bulgaria

Support the operation of the quality model and the defined quality assurance processes.Contribute to the delivery of quality reviews and quality enhancement activity.Participate in Regional standardization syncs and calibration activities.Provide day-to-day support to team supervisors regarding issues related to quality.Support induction training for new employees.Provide trends analysis, give regular reporting on team metrics, and produce reporting for the purpose of assessment on team improvement.Monitoring workflow's quality.Contributing to performance and workflow improvement plans.Analyzing opportunity trends.Arranging feedback sessions with agents on a regular basis.

Bulgaria

Observes the SLA with a qualitative objective and customer orientation to the client company's customers.Provide technical support to G Suite customers.Handles email/calls for the customers using the provided tools.Provides and facilitates the delivery of responsive and reliable technical solutions to customers as per the respective processes and guidelines.Assists in conguring devices to email – mobile devices, tablets, PCs (Android OS, Blackberry, iPhone, Windows Mobile etc).Provides information and guidance on Cloud storage and data maintenance.Provides support to migrate email into a new platform.Contribute to content and technical community efforts.

Bulgaria

Advising customers on the state of their accounts, web hosting service, managing their domain names and providing them with general information about technical issues, regarding their websites.

Front End Web Developer, Computer Science

Bachelor'S Degree, Philosophy